Manager, Patient Access Services - Central Check In
About The Position
MU Health Care is looking for a dynamic and inspiring leader who thrives on building high-performing teams, driving operational excellence, and creating exceptional patient experiences. The ideal candidate is a strategic thinker and proactive problem-solver who uses data, collaboration, and innovation to turn challenges into measurable results. They are passionate about mentoring and developing others, fostering a culture of accountability, engagement, quality, and continuous improvement. This individual leads with integrity, embraces change, and remains focused on achieving ambitious goals while ensuring regulatory compliance, safety, and service excellence. If you are energized by leading people, influencing outcomes across a complex health system, and making a meaningful impact on both patients and staff, we invite you to join MU Health Care and help shape the future of healthcare delivery.
Requirements
- Bachelor's degree in business administration, or related area, or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
- Five (5) years of healthcare experience.
- Two (2) years of supervisory experience.
Nice To Haves
- Experience with finance, denials/root cause avoidance, and/or process improvement strongly preferred.
- Additional license/certification requirements as determined by the hiring department.
Responsibilities
- Collaborate with clinical and operational departments across the health system to meet the health system's goals, including revenue outcomes, operational efficiencies, and patient experience.
- Monitor and report on key metrics and department productivity, including point of service collections, eligibility accuracy and denial rates, patient safety events, and registration accuracy.
- Complete root cause analyses and implement operational plans and interventions to achieve departmental key performance indicators (KPIs) defined by Revenue Cycle Leadership and industry standards.
- Define, implement, and communicate clear quality and productivity standards across all areas of responsibility.
- Monitor department and inpatient activities to ensure compliance with requirements of regulatory agencies such as DNV and CMS Health and Human Services.
- Proactively implement operational changes and provide timely staff education to maintain adherence.
- Recruit, onboard, and develop Hospital Patient Access staff.
- Guide, coach, and mentor staff to achieve a high degree of accuracy and professionalism across the team and department to achieve expected outcomes.
- Develop and implement strategies to improve employee engagement.
- Regulate the appropriate number of working staff to hours of operation, including multiple physical sites, 7 days a week.
- Actively manage the department budget with assistance from the director.
- Lead a culture of safety through proactive risk mitigation and continuous quality improvement, taking measures to routinely evaluate regulatory readiness.
- Monitor and analyze safety and performance metrics to identify trends and implement corrective actions for staff and/or patients as appropriate.
- Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.
- Monitor and oversee time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.
- May complete unit/department-specific duties as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including ten holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
