Manager, Patient Access & Pre-Access
About The Position
The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction. Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture. Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.
Requirements
- Experience in patient access and pre-access operations.
- Knowledge of revenue cycle goals and regulatory standards.
- Experience managing multi-site operations.
- Ability to monitor KPIs and drive process improvements.
- Budget development and management skills.
- Compliance knowledge.
- Experience in optimizing front-end workflows.
- Leadership experience in recruitment, onboarding, and professional development.
- Coaching and performance feedback skills.
- Stakeholder liaison experience.
- Issue resolution skills.
- Collaboration and teamwork skills.
Responsibilities
- Oversees strategic and operational functions for patient access and pre-access teams.
- Ensures alignment with revenue cycle goals and regulatory standards.
- Manages multi-site operations.
- Monitors KPIs and drives process improvements.
- Develops and manages departmental budgets.
- Ensures compliance.
- Partners with leadership to implement initiatives that optimize front-end workflows.
- Leads recruitment, onboarding, and professional development for supervisors and staff.
- Provides coaching and performance feedback.
- Fosters team engagement to build a high-performing culture.
- Serves as a liaison for internal and external stakeholders.
- Resolves escalated issues.
- Promotes collaboration to achieve organizational objectives.
Benefits
- Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Professional development opportunities.
- Professional certification relevant to their field.
- Tuition reimbursement.
- Quarterly and annual incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
