Manager Patient Access Center

INTEGRIS Health•Oklahoma City, OK

1d•Onsite

About The Position

Join our team as a day shift, full time, Manager Patient Access Center for Central Referrals at INTEGRIS Health in Oklahoma City, OK. Get to Know Your Team INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. Take the first step toward growing your career by joining us. The Manager of the Patient Access Center plays a pivotal role in ensuring seamless patient access to healthcare services within our integrated health care system. This position is responsible for overseeing teams handling referrals, scheduling requests, pre-registration, point of service collections, and various other patient service components.

Requirements

Previous clinic or hospital scheduling experience required
Ability to analyze and interpret financial and other data
Excellent interpersonal skills necessary; ability to interact with a wide range of staff and hospital personnel in a professional manner; customer service skills must be strong, genuine and noticeable
Ability to plan, prioritize, and achieve effective time management
Ability to work under pressure and meet established goals and objectives

Nice To Haves

3+ years of call center or patient access leadership experience preferred
Master’s in healthcare administration or MBA preferred

Responsibilities

Provide effective leadership to supervisors and front-line staff within the Patient Access Center.
Foster a culture of accountability, collaboration, and continuous improvement among team members.
Conduct regular performance evaluations, provide coaching, and identify training needs to ensure team effectiveness and individual growth.
Oversee day-to-day operations of the Patient Access Center, ensuring efficient and timely handling of referrals, call requests, pre-registration, and point of service collections.
Develop and implement standardized workflows and processes to optimize efficiency and enhance the patient experience.
Monitor key performance indicators (KPIs) and metrics to assess operational performance and implement corrective actions as needed.
Ensure that all interactions with patients and stakeholders reflect a commitment to exceptional customer service.
Address patient inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues and improve satisfaction.
Collaborate with relevant stakeholders to support the expansion of centralized scheduling services across the health care system.
Identify opportunities to streamline scheduling processes, improve access to care, and enhance patient satisfaction.
Work closely with IT teams and vendors to identify, evaluate, and implement technology solutions that support the goals of the Patient Access Center.
Ensure seamless integration of scheduling, registration, and other systems to optimize efficiency and data accuracy.
Ensure compliance with relevant regulations, policies, and standards governing patient access and registration processes.
Implement quality assurance measures to ensure data integrity, accuracy, and security.
Participate in cross-functional teams and committees to address system-wide initiatives and projects.