Sales Manager, Parts and Services

Time Manufacturing Company•Westlake, TX

65d

About The Position

The Manager, Parts and Service Sales will be responsible for driving revenue growth in after-market parts and service solutions for TIME Manufacturing's bucket truck product lines. This role involves managing key customer relationships, identifying new business opportunities, and collaborating with internal teams to ensure high levels of customer satisfaction.

Requirements

5+ years in parts and service sales, preferably in the bucket truck, aerial lift, or heavy-duty vehicle industry.
Bachelor's degree in business, sales, engineering, or a related field
Understanding of bucket truck components, hydraulic systems, electrical systems, and maintenance requirements.
Proven track record of achieving sales targets and developing customer relationships.
Ability to effectively present solutions and close deals.
Capable of addressing customer needs with tailored parts and service solutions.
Experience working cross-functionally with service and parts departments.
Experience with CRM tools, sales tracking software (specifically Hubspot), and Microsoft Office Suite.

Responsibilities

Develop and implement strategies to increase parts and service sales for bucket trucks and aerial lifts.
Identify and pursue new business opportunities, including fleet owners, rental companies, utility providers, and service centers.
Build and maintain strong relationships with customers to understand their ongoing service and parts needs.
Develop and present customized proposals, pricing strategies, and service agreements.
Meet or exceed sales targets and revenue goals for the aftermarket business.
Serve as the primary point of contact for customers regarding parts availability, service offerings, and technical support.
Address customer concerns and resolve issues in a timely and professional manner.
Work closely with the Service Operations team to ensure efficient scheduling and execution of repairs and maintenance.
Collaborate with the parts department to ensure adequate inventory levels and timely fulfillment of customer orders.
Partner with Director of NA Service Operations to align sales efforts with operational capabilities.
Stay informed on industry trends, competitor activities, and technological advancements to maintain a competitive edge.
Track sales performance, provide regular reports to senior management, and adjust strategies as needed.
Develop pricing strategies for parts and services to optimize profitability while remaining competitive.
Ensure compliance with company policies, safety regulations, and industry standards.