Manager, Partner Solutions Consultant

ServiceTitan

1d

About The Position

Ready to be a Titan? We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We embrace agile development and design thinking to rapidly ship solutions with real impact and high value. We measure our success based on our customers’ success and our ability to meaningfully improve their lives. About the Role: As the Partner Solutions Consultant , you will be part of a highly talented and fast-paced team that is responsible for relaunching and scaling our App Marketplace Program at ServiceTitan. You will serve as the product manager for our partner applications from the ideation phase to go to market and beyond. You will be accountable for building out potential product workflows with our current and potential app marketplace partners. This is a high visibility, high stakes, position that aligns with a top company goal for ServiceTitan. Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data from partners and customer teams, and be a part of a team that is launching impactful solutions for our customers. This position will also be key in building out joint product strategies with internal counterpoints as you work to assist with product gaps where a partner app could bridge the gap. You will leverage new and existing partnerships to deliver innovative solutions for our customers. This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Operations, Strategic Customer Success, Business Development, Sales Engineering, or Product Management.

Requirements

• 6+ years of relevant work experience in business development, sales engineering, strategic customer success, or product management; SaaS products strongly preferred
• Foundational understanding of integrations and how they interact through APIs
• Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others
• Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
• Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
• Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute
• High motivation, initiative and positive attitude
• Strong EQ to empathize with many stakeholders with competing objectives and balance perspectives, ultimately creating support and alignment around your decisions
• Resourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insights

Responsibilities

• Manage the product lifecycle of a partnership and / or integration end-to-end, including identifying a product gap use-case, running a workflow review, negotiating product scope, launching and program managing roll-out, enabling internal teams on the product solution an app provides
• Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy
• Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
• Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting
• Communicate and mitigate risks to internal and external stakeholders to ensure the highest possible number of successful customer outcomes
• Contribute to the product feedback loop by working closely with the Integration Support teams to understand where the greatest needs are in terms of API improvements/features
• Help shape and continuously refine the App Marketplace Program, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders
• Effectively communicate ServiceTitan’s product vision to the partners both in and outside of our App Marketplace program
• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

Benefits

• In addition to base salary, total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
• Opportunities to grow in both skill and responsibility as the company continues to grow as a recently listed, and high growth public company
• Exposure and responsibility at the leadership levels of our product organization for a key product initiative of the company
• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed