Manager, Park Operations

Sea World•Williamsburg, VA

5d•$55,000 - $65,000•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Operations Leaders are assigned segments of the Operations department functions which include Guest Arrival, Ride Operations, and Park Quality. In addition, all Park Operations Leaders will provide overall support to the Operations department and park to ensure success.

Requirements

Be at least 18 years of age
Have at least a high school diploma or equivalent
Have at least 3 years of supervisory experience in a theme park or high-volume employee and customer centered environment with demonstrated success
Have a valid Driver's License and able to meet company driving guidelines
Be a self-starter, innovative thinker and able to work with a diverse group promoting teamwork
Possess excellent organizational, analytical, verbal and written communication skills with the ability to interact professionally and meet the needs of guests, ambassadors and other departments
Highly motivated with the ability to motivate, inspire and nurture others
Ability to thrive in a fast-paced work environment
Ability to provide and receive constructive feedback
Ability to work a flexible schedule, including weekends, mornings, evenings and holidays
Be flexible in work locations as placement will depend on business needs and career development opportunities
Professionally represent the park, our ambassadors and products at all times

Responsibilities

Directly responsible for leading 300+ ambassadors and directing the day-to-day operations and special events of the Busch Gardens (ride operations , park quality, parking, tolls, ticketing, guest relations) teams
Oversee compliance with budget and reconciliation for revenue, labor and expenses; deliver revenue and EBITDA growth
Oversee and manage operational areas as assigned; these may include: Guest Arrival, Park Quality, Attractions, Education, and Revenue at Busch Gardens
Create and maintain a safe and secure environment for ambassadors, guests as well as safeguard company assets
Ensure compliance with all SEA protocols, procedures, standards and regulations
Monitor processes and procedures and initiate process improvements
Hold ambassadors and leadership accountable for guest service / engagement standards, policy and procedural exceptions, guest service metrics, and other performance measures
Oversee employee training resulting in a professional workforce and a safe work environment
Mentor and develop the team in the interest of preparing them for both daily operation and advancement
Communicate all relevant information to ambassadors, supervisors and all levels of leadership as appropriate through written and verbal methods
Provide area the tools and resources to accomplish their daily tasks
Attend meetings and participate as Park Manager on Duty for opening and closing shifts
Partner with other departments
Perform other duties as assigned
Subject to Career Development Change based on business need and development opportunities