Manager, Overnight Security Operations

Player 15 Group • Phoenix, AZ

2d • Onsite

About The Position

Player 15 Group is seeking an experienced and motivated Manager, Night Arena Operations, to join their team. This role will support all facets of supervising, training, and deployment of full-time safety and security personnel to protect team members, guests, vendors, and all properties. The position also plays a key role in broader department initiatives for the Mortgage Matchup Center, Player 15 Headquarters, and 5G Performance Center.

Requirements

• Must be able to work exclusively nights and overnights.
• Must demonstrate excellent verbal and written communication skills to develop posting, briefing sheets and interact with internal and external partners at all levels of the organization.
• Ability to respond to incidents during events and must have excellent problem-solving skills and ability to work under pressure.
• At least 10+ years of industry experience and supervisory experience.
• OSHA 10 card required; OSHA 30 preferred (must be acquired within 6 months of start).
• Ability to transit throughout the arena for long periods of time.
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English

Nice To Haves

• Experience leading organizations of 100+ employees preferred.
• Bachelor’s degree in a related field or equivalent experience preferred.
• Major market arena or large building security management experience preferred.

Responsibilities

• Serve as the senior point of contact for nighttime security-related incidents and emergencies at Mortgage Matchup Center, Player 15 Headquarters and 5G performance center.
• Develop and implement procedures for staff to conduct patrols using consistent methodologies and support campus security initiatives.
• Perform and maintain consistent, periodic schedule for basic safety inspections of the inside and outside of the facility.
• Assist with the management and maintenance of security technologies, including cameras, access control systems, and related infrastructure.
• Support staff scheduling to ensure adequate coverage for events, daily operations, and emergency needs.
• Conduct follow-up calls with guests who raise concerns or file complaints, ensuring issues are addressed.
• Compile and process all information for claims and legal matters.
• Compile, document, and process all information related to claims, incidents, and legal matters; coordinate with internal and external counsel when required.
• Support event security operations by conducting investigations, video review and follow up with documentation for incidents.
• Maintain confidentiality on all lawsuits and company business issues.
• General knowledge of life safety codes for compliance during events.
• Frequent attendance and participation in meetings involving team members of all levels, including front-line employees, executives, clients, and vendors.

Benefits

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including: Full fitness center with locker rooms and showers, Indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green, On-site cafeteria and collaborative gathering spaces

What This Job Offers

• Job Type: Full-time
• Career Level: Manager