Manager, Outlet
About The Position
Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! JOB SUMMARY The Outlet Manager provides direction and leadership for the daily operations of bars and other related beverage outlets within the property.
Requirements
- Demonstrated leadership and management skills
- Excellent verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong and accurate money handling skills
- Ability to work under stress in a fast-paced environment
- Digital literacy in computer programs relating to the Food & Beverage department
- Must obtain valid gaming license, where applicable
Nice To Haves
- Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred
- High school diploma or equivalent preferred
- Degree or additional coursework in Hospitality Management or related field preferred
- Two to three years of progressive experience in a full-service dining environment preferred
Responsibilities
- Assists with the hiring, training, development and efficient management of Beverage staff
- Plans and organizes workloads and staff assignments as well as trains, motivates and evaluates assigned staff
- Establishes department standards, guidelines, and objectives, and maintains other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of Beverage department
- Supervises beverage staff to ensure efficient and satisfactory customer service
- Works alongside department management to review beverage activities and implement companywide and local sales promotions
- Assists Food & Beverage leadership in daily tasks and projects
- Monitors daily operations of dining and service areas to ensure appropriate staffing, guest service, and consistency/quality of product
- Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management and provides breaks to staff as needed
- Ensures guest satisfaction through constant interactions with guests and team members to develop customer loyalty
- Attracts guests by participating in setting marketing policies and goals
- Maintains and enforces compliance with applicable health, safety, food handling, and hygiene codes and standards
- Performs other related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
