Manager, Order Services - The Toro Company

The Toro Company • Bloomington, MN

3d • $105,000 - $125,000 • Hybrid

About The Position

The Manager Order Services position is responsible for leading order management operations to deliver a reliable, efficient, and customer‑focused order experience. This role owns end‑to-end order execution performance, workforce planning, and continuous improvement across order processing, fulfillment coordination, and issue resolution. The Manager leads and develops a team, leverages advanced systems and data to drive decisions, and partners cross‑functionally with various Supply Chain teams to ensure orders are executed accurately, on time, and in alignment with customer and business expectations.

Requirements

• Bachelors degree in Business, Supply Chain Management, Logistics, or related field.
• 5+ years of experience in order management, customer operations, logistics, or supply chain roles.
• Minimum of 3 years in a people‑leader role managing teams supporting domestic and/or international operations.
• Strong understanding of order management processes, global logistics coordination, and customer support operations.
• Experience working with enterprise systems such as SAP, Salesforce, or similar order management platforms.
• Demonstrated ability to lead a team, manage performance, and drive accountability.
• Excellent communication and stakeholder management skills, with experience working across cultures and time zones.
• Proven ability to manage escalations, drive root cause resolution, and lead change.
• Occasional travel may be required to support global operations and team engagement.

Nice To Haves

• Masters degree in Business, Supply Chain Management, Logistics, or related field.

Responsibilities

• Lead global end‑to-end order management operations, including order processing, fulfillment coordination, returns, and customer order support.
• Own daily execution, workload balancing, and performance management using the Daily Management System and defined KPIs.
• Serve as the escalation point for complex or high‑priority order issues, driving timely resolution and root cause corrective actions.
• Lead, develop, and coach a global team of order services professionals, setting clear expectations, accountability, and performance standards.
• Manage workforce planning, capacity, and resource allocation to support volume variability and service commitments.
• Foster a customer‑focused, continuous‑improvement mindset through training, feedback, and career development.
• Partner with Sales, Customer Service, Logistics, Warehousing, and other Supply Chain teams to ensure seamless order execution and issue resolution.
• Analyze order fulfillment processes to identify improvement opportunities and implement solutions that improve efficiency, cost, and customer satisfaction.
• Ensure compliance with international trade regulations and internal policies, proactively identifying and mitigating operational risks.
• Support internal and external audit activities by providing documentation, process visibility, and control validation to ensure compliance with public‑company standards and internal policies.
• Leverage data and reporting to provide visibility into order performance, trends, and customer experience for leadership.

Benefits

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer` in the community.
• Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
• Competitive Salary – A reasonable salary estimate is $105,000-$125,000 for this opportunity.
• If you need to, you can access your pay early with the Daily Pay app.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees