Job Opportunities Manager Order Management

Schindler Elevator • Wayne, NJ

8d • Onsite

About The Position

This position is responsible for overseeing the tasks of the EPCO Order Management Center. The role involves managing a team of inside sales representatives, conducting training and development, and being responsible for order intake and processing for production. Additionally, the position provides customer service for affiliate business units. The EPCO Order Management Center directly reports to this position. The role involves developing and maintaining KPIs related to order intake, lead-time, on-time delivery, shipment volume, and sales volume (bookings), with monthly and periodic reporting. Responsibilities include onboarding new hires, creating training materials, conducting training, and holding recurring 1:1 meetings with individual inside sales representatives. The manager will keep the team updated on product and code requirements, motivate the team, ensure tasks are completed and quotas are met, and provide daily direction and communication to employees to ensure customer requests are handled efficiently and knowledgeably. A key responsibility is ensuring quick quote turnover time for the inside sales team and controlling the order backlog. The role also drives strategic continuous improvement, developing team capabilities for self-sustainability, and acts as the first line of defense for production. Active preparation and participation in trade shows are expected, and the manager will also work on their own key accounts, including quoting and project management.

Requirements

• Bachelor's Degree or 10 years of experience in an inside sales role and 3 years of experience in junior lead roles.
• Required industry knowledge, sales experience, and back-office experience in the parts and fixture industry.
• 10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

Nice To Haves

• 5+ years of leadership and teamwork experience preferred.

Responsibilities

• Oversee the tasks of the EPCO Order Management Center.
• Manage a team of inside sales representatives, including training and development.
• Responsible for order intake and order processing for production.
• Provide customer service for affiliate business units.
• Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment volume, and sales volume (bookings).
• Perform monthly and periodic reporting.
• Onboard new hires, create training materials, and conduct training.
• Conduct recurring 1:1 meetings with individual inside sales representatives.
• Keep the team up-to-date on product and code requirements.
• Motivate the team and ensure tasks are completed and quotas are met.
• Provide daily direction and communication to employees for timely, efficient, and knowledgeable customer service.
• Ensure quick quote turnover time for the inside sales team.
• Control order backlog.
• Drive strategic continuous improvement and develop team capabilities to self-sustain.
• Act as the first line of defense for production.
• Actively prepare for and participate in trade shows.
• Manage own key accounts, including quoting and project management.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure.
• 7 sick days.
• 3 floating holidays.
• 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• A wide range of development opportunities to boost professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager