Manager Operations

Transamerica•Cedar Rapids, IA

24d•$85,000 - $95,000•Hybrid

About The Position

The Manager, Group Billing Operations leads remote teams responsible for premium processing, cash application, and billing support for employer-sponsored benefits. This role partners closely with offshore BPO teams, customers, brokers, and internal stakeholders to resolve billing issues, manage escalations, and ensure operational excellence. The position also provides team leadership, coaching, and performance management while driving process improvements through data and reporting.

Requirements

Bachelor’s degree in a business-related field or equivalent experience.
Five years of experience working in an operations environment.
Two years of supervisory/management experience.
Problem-solving, analytical and decision-making skills.
Written/verbal communication and interpersonal skills.
Ability to handle multiple responsibilities under pressure.
Ability to grasp technical and complex concepts and convey to staff and internal/external customers.
Proficient using MS Office products.

Nice To Haves

Experience in the insurance/financial services industry.

Responsibilities

Lead remote teams responsible for premium processing, cash application, and group billing operations.
Set team objectives, establish priorities, and ensure operational goals are achieved.
Manage team performance through coaching, development, performance reviews, and employee relations activities.
Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
Oversee complex billing exceptions, payment discrepancies, and cash application processes.
Analyze operational data and reporting to monitor performance and support business decisions.
Identify and implement process improvements that enhance efficiency and customer experience.
Foster strong cross-functional partnerships and ensure effective communication across teams.
Ensure compliance with company policies, procedures, and operational standards.

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs