Manager Operations

Manulife • CAN, Ontario - Full Time Remote, ON

6d • $85,300 - $135,300 • Remote

About The Position

Are you ready for an exciting opportunity to lead and inspire a large geographically diverse absence management operation? We are looking for a dynamic Manager, Retail and Affinity Disability Operations to drive strategic priorities, exceed service and outcome metrics, and foster a culture of excellence and engagement. You will also play a pivotal role in identifying and managing risks to ensure sustainable growth and operational success. Our Retail and Affinity Disability Operations teams support our customers and their advisors through the administration and strategic case management of their Disability Insurance products. This work includes helping our customers along their health recovery journey.

Requirements

• 5+ years of experience in absence or disability management leadership.
• A University degree and/or certification in a relevant field.
• Deep knowledge of disability products, processes, and best practices.
• Expertise in coaching, mentoring, and developing talent.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Nice To Haves

• A proven track record of inspiring teams and fostering a culture of commitment and excellence.
• You see change as an opportunity and can effectively lead others through transitions.
• Your keen ability to identify and manage risks ensures the stability and growth of operations.
• Your exceptional customer service skills help you find strategic, creative solutions to unique challenges.
• You possess strong influencing and negotiation skills, with the ability to achieve consensus.
• You bring excellent knowledge of disability management processes and procedures.
• You can translate complex data into actionable strategies with ease.

Responsibilities

• Utilize data-driven insights and reporting tools to guide business decisions and outcomes, ensuring that objectives are consistently met.
• Proactively identify, assess, and mitigate risks to safeguard operational integrity and enhance decision-making across teams.
• Cultivate a high-performing team by embodying our core values and fostering an environment of engagement and innovation. You will ignite passion and drive within your team, steering them towards unparalleled achievements.
• Oversee and refine our daily operations with a keen eye on effective absence management practices, ensuring we deliver nothing short of service excellence.
• Strategically manage budgets, expenses, and headcount to optimize resources, ensuring our financial health is robust and sustainable.
• Build and nurture strong relationships with clients and advisors through proactive communication and compelling presentations, ensuring that we not only meet but exceed service expectations.
• Work together with internal teams, clients, and stakeholders to resolve challenges and drive collective success. Your collaborative spirit will unify efforts and amplify our achievements.
• Champion a diverse, equitable, and inclusive office culture that celebrates different perspectives and backgrounds. Your advocacy will create a vibrant and welcoming workplace where everyone thrives.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager