Manager, Operations (Security)

Paladin Technologies•Vancouver, BC

10d•Onsite

About The Position

As Manager, Operations you will plan, organize, direct, and control the activities required for effective management and supervision of the Installation Department, to include Field Staff. The primary goal is to ensure quality installations and client satisfaction. The position of Manager, Operations reports to the Regional Vice President, and you will have full financial accountability and responsibility for the security domain results of the Vancouver branch. The Manager, Operations will work strategically and collaboratively with the existing and local Bosch Building Technologies leadership group to support the execution of complex technology projects, and ensure we deliver the highest level of service for our ever-growing client base while supporting our highly skilled workforce.

Requirements

10+ years’ experience as an Operations Leader overseeing complex security integration technology projects
Previous and progressive experience in Project Management and Project Management leadership
Post-secondary education (Diploma or bachelor’s degree in management)
Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
A valid Driver’s License and ability to pass pre-employment screens

Nice To Haves

Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects.
Previous experience in Business Development
Experience with enterprise security solutions such as Avigilon, Axis, Genetec, Lenel, and Milestone
Previous direct commercial sales, estimating, or design experience
Project Management Professional (PMP) certification
Experience with Microsoft Dynamics 365 a plus
Ability to advance business objectives in a consultative manner with line and support management.
Ability to make independent decisions related to the day-to-day operations.
Ability to operate in a collaborative work environment.
Excellent negotiating skills.
Excellent interpersonal skills including customer service skills
Strong organizational skills
Ability to multi-task while working under deadlines and time constraints
Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
Ability to write effective business correspondence and present information in one-on-one and small and large group situations.
Ability to interact effectively at all levels and across diverse cultures. Ability to function as an effective team member.
Ability to adapt as the external environment and organization evolves while leading with confidence and positivity
High degree of discretion and confidentiality

Responsibilities

Establish and maintain procedures and standards for quality installations.
Monitor installations for on time on budget performance.
Supervise, develop, coach, guide, evaluate, hold accountable and discipline Operations Department personnel in accordance with PTI policies and procedures.
Develop Operations department short and long range goals to coincide Company objectives.
Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures.
Forecast department requirements, expenditures, and develop annual budgets.
Ensure fiscal responsibility of the department including revenue generation and cost management, analyze variances from budget, and take corrective actions.
Provide reports to senior management to include but not limited to: revenue forecasting and staff performance.
Establish and implement productivity standards and communicate job expectations to staff.
Ensure accurate project information is maintained in Company shared files and system.
Maintain, monitor, and update departmental policies and procedures.
Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
Monitor and amend departmental documentation as needed; invoices, credits.
Maintain knowledge of current industry standards and emerging technologies.
Identify and assist with Business development opportunities.
Encourage and assist with customer check ins and relationships.
Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability.
Ensure all Health, Safety and Environmental policies and practices are followed and meet client requirements.
Conduct performance management throughout the year including annual performance evaluations and compensation planning for department.
Partner with HR to ensure the right people are hired, trained, and supported throughout their career with Bosch BT.
Be available to support the Service department.
Be available for on-call escalation to support on-call technician requests.
Perform other duties as required
Planning, assigning, and directing work (supervisory duties).
Coaching and appraising performance (supervisory duties).
Rewarding and disciplining employees (supervisory duties).
Addressing complaints and resolving problems (supervisory duties).