Manager, Operations
About The Position
The Manager, Operations will play a key role in the management, training, and development of transit staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract. This position is dependent on the award of contract.
Requirements
- Bachelor’s Degree (or equivalent combination of education and experience) in a related field
- 5+ years of experience in transit management
- Strong problem solving skills
- Ability to understand and administer discipline
- Knowledge of basic safety and training procedures
- Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
- Regular attendance is required
Nice To Haves
- Previous management experience in the Para-Transit or livery industries preferred
- Previous experience working with senior citizens or persons with disabilities
- Experience supervising hourly personnel in a passenger transportation environment
- Experience training in a classroom and behind the wheel setting
- Experience in managing a Union environment preferred
- CDL Class B with Passenger Endorsements
- Capabilities as it relates to data analytics preferred
- Thorough knowledge of ADA, DOT, FTA regulations preferred
- Ability to maintain high level of confidentiality
Responsibilities
- Oversight of Transit Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
- Perform monthly Safety meetings
- Training, retraining and updates to policies, procedures and safety guidelines
- Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
- Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
- Perform additional duties as assigned or required
- Monitor performance of direct reports and provide coaching and guidance
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
