Manager, Operations

World Fuel Services•Carolina, PR

13d•Onsite

About The Position

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. Operations Manager | Puerto Rico (Carolina) World Fuel About the Role We are seeking a hands-on, strategic Operations Manager to lead and oversee World Fuel’s physical operations across Puerto Rico. Based in Carolina , this role is critical to ensuring safe, efficient, and compliant fuel operations while driving performance, strengthening teams, and supporting commercial growth. You will lead site operations, partner cross-functionally, and play a key role in maintaining World Fuel’s high standards in safety, service, and operational excellence .

Requirements

Proven experience in operations leadership, ideally within fuel, energy, logistics, or industrial environments
Strong knowledge of safety and regulatory compliance (QHSSE)
Experience managing multi-site operations and teams
Ability to balance operational excellence with commercial priorities
Strong communication skills in a diverse, team-oriented environment

Nice To Haves

Spanish and English fluency preferred for Puerto Rico operations

Responsibilities

Lead and manage all World Fuel operations across Puerto Rico
Ensure full compliance with QHSSE (Quality, Health, Safety, Security & Environmental) standards and local regulations
Promote a strong “one team” culture across operations, engineering, and support functions
Lead, coach, and develop site managers, operators, and agent partners
Build strong relationships across teams to drive engagement and accountability
Provide ongoing operational, engineering, and safety guidance while maintaining a commercial mindset
Represent World Fuel professionally with internal and external stakeholders
Partner with the commercial team to support customer growth and retention
Use technical expertise to deliver efficient, cost-effective solutions for customers
Ensure frontline teams consistently deliver a high standard of customer service
Identify and implement cost efficiencies and operational improvements
Manage site performance to stay within budget targets
Oversee preventive and corrective maintenance across all sites
Support demand forecasting and ensure appropriate staffing levels
Develop schedules that meet customer needs while optimizing resources
Monitor fuel volumes and logistics to ensure reliable supply
Lead site audits and ensure compliance with JIG standards, dangerous goods regulations, and relevant legislation
Apply risk-based decision-making across operations
Ensure incidents are reported, investigated, and resolved promptly
Uphold professional and ethical standards across all teams and third-party operators
Maintain and test crisis management and business continuity plans
Support governance processes such as HAZOPs, MOCs, and safety reviews