Manager, Operations

Americold•Green Bay, WI

6h•Onsite

About The Position

Responsible for supporting the direction, coordination, and evaluation of product movement and customer service. Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems by performing the duties through subordinate supervisors. This role also involves ensuring budgeted revenues, expenses, and targets are met, as well as sales and business development initiatives. The manager will monitor, document, and improve procedures and KPIs related to product handling and customer service, and work with the General Manager to develop annual facility budgets. Regular inspections for food safety and occupational safety compliance are required, along with setting and achieving high housekeeping standards. The position emphasizes modeling best safety practices, meeting claims targets, ensuring facility security, and building positive customer relationships. It also includes managing HR functions like interviewing, hiring, training, scheduling, performance appraisal, and conflict resolution. The role requires submitting timely reports, maintaining operational procedures for inventory and shipments, coordinating with other departments, directing reclamation of damaged merchandise, assigning projects, and ensuring compliance with all company policies and regulations (OSHA, transportation, safety). The manager will also prepare operational schedules, establish priorities, provide a safe work environment, conduct safety training, support the Company Performance Management Program (PMP), inspect equipment, resolve operational/maintenance issues, develop/revise standard practices, manage site sanitation, and report on-the-job injuries.

Requirements

5 years supervisory experience

Nice To Haves

Ability to manage supervisors and employees.
Ability to work in fast-paced, deadline-oriented environment.
Ability to communicate effectively with variety of individuals
Ability to reason, negotiate, instruct, persuade, or speak with others;
Ability to pay close attention to detail.
Strong interpersonal skills and judgment in communicating with staff.
Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development.
Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.
Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict.
Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism.
Excellent written and oral communication skills.
Proven ability to juggle multiple tasks simultaneously.
Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.
Ability to solve complex problems.
Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
Proficient in Microsoft Office, including Word and Excel.
Proficient with WMS and RF.

Responsibilities

Responsible for supporting the direction, coordination, and evaluation of product movement and customer service.
Carry out management responsibilities in accordance with the organization's policies and applicable laws.
Training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems by performing the duties through subordinate supervisors.
Ensure budgeted revenues, expenses, and targets are met.
Ensure sales and business development initiatives are met.
Monitor, document and improve the procedures and KPI’s related to all aspects of product handling and customer service.
Work with General Manager to develop annual facility budgets.
Perform regular inspections of work areas to ensure compliance with food safety and occupational safety laws and guidelines are followed.
Set and achieve housekeeping standards that are a model of orderliness and cleanliness and meet standards and procedures for maintenance related functions.
Model best safety practices in the industry to ensure a safe and compliant workplace.
Set and meet claims targets and ensure the security of the facility(s).
Build positive relationships with customers.
Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems.
Submit various required and defined reports on a timely basis.
Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory.
Meet quality control standards for perishables.
Coordinates activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise.
Directs reclamation of damaged merchandise.
Assign projects within scope of responsibility.
Recruit, hire, train, appraise, and coach supervisor-level team members.
Ensure compliance with employment laws.
Monitor progress towards department goals.
Provide reports.
Review orders or schedules to ascertain product data.
Ensure compliance with all company policies, as well as all Federal, State and Local OSHA regulations.
Prepare operational schedules and coordinate activities.
Establish priorities and sequences for products.
Provide a safe work environment through personal actions.
Identify any safety concerns, as well as cost saving opportunities.
Conduct quarterly safety training.
Support the Company Performance Management Program (PMP).
Inspect machines and equipment.
Review operating reports.
Resolve operational / maintenance issues.
Develop and/or revise standard operational and working practices.
Observe workers to ensure compliance.
Ensure compliance with all transportation and safety regulations.
Manage the site sanitation program.
Report on-the-job injuries and accidents.
Facilitate modified duty assignments.
Other duties as requested.