Manager, Operations

Macy's•New York, NY

6d•Onsite

About The Position

The Manager, Operations ensures efficient operations and achieves profitability and omni-channel goals. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and housekeeping and safety standards. Reporting directly to the Director, Stores Operations, this role provides a career path in Regional Operations, Asset Protection, or Store Management.

Requirements

Leadership and Team Management: Strong leadership profile with the ability to inspire, motivate, and build effective teams.
Financial Acumen: Experience in managing payroll and non-payroll expenses with direct responsibility for EBIT%.
Operational Expertise: Proficiency in overseeing merchandise receipt processing and maintaining back-of-house standards.
Training and Development: Skills in training, motivating, and developing team members to maximize potential and business opportunities.
Communication: Clear and effective written and verbal communication skills for various situations.
Problem-Solving and Decision-Making: Ability to address Colleague concerns fairly and effectively manage time and priorities.
Organizational Skills: Highly organized with the ability to adapt quickly to changing priorities.
Strategic Planning and Execution: Ability to plan and execute strategies to drive overall Store Scorecard results.
Integrity and Professional Standards: Commitment to exemplifying the highest integrity and professional business standards.
Negotiation Skills: Excellent negotiation skills to ensure the best outcomes for the store and Company.
Candidates with a High School diploma or equivalent are encouraged to apply.
3-5 years of prior management experience, preferably in a retail environment.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Responsibilities

Manage payroll and non-payroll expenses, directly responsible for EBIT%.
Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.
Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection Manager.
Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and Colleagues.
Train, motivate, and develop the operations team to maximize their potential and business opportunities.
Clearly communicate store and Company objectives to ensure both People Leaders and Colleagues are well-informed.
Oversee total store maintenance to create a safe and clean environment for customers and colleagues.
Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.
Initiate and implement shortage and safety programs.
Recruit and select qualified support Colleagues.
Create a positive, inclusive work environment focusing on internal and external customer service and safety.
Address Colleague concerns fairly and reasonably, consistent with Company values.
Monitor and address performance issues promptly; administer reviews and check-ins.
Utilize the check-in process as a tool for colleague talent development, promotion, and advancement.
Lead Colleagues in support of community service opportunities.
Drive overall Store Scorecard results by focusing on tactics such as shopping environment, pricing and signing, workload planning, staffing and weekend compliance, logistics, shortage, and safety.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning
Leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement