Manager, Operations

Performance Team•Los Angeles, CA

21d•$70,000 - $80,000•Onsite

About The Position

Manages all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors. Implements, improves and maintains the operational functions of the departments while achieving effective and efficient service to the customer with a focus on quality, productivity, safety and loss prevention. Establishes productivity and quality control standards, develops budget and cost controls, and obtains adherence through follow up and due diligence. Manages operating budgets to meet the planned volume for the year including cost analysis, P&L accountability and labor productivity. Works directly with all associates to ensure procedures are followed consistently and best practices are adhered to regularly. Plans, schedules, and manages the daily work activities within the departments to meet or exceed established key performance indicators (KPI’s). Leverages continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment. Performs managerial functions, such as, mentoring, coaching, administering performance reviews, conducting disciplinary actions and interviewing employment candidates. Trains and ensures all assigned associates are aware of and comply with company, government and customer policies, procedures and regulations. Performs administrative activities associated with the effective management of shop operations, including compiling, storing, and retrieving production data for reports. Determines responsibilities of assigned organization and staff positions to accomplish business objectives. Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of MS Excel Spreadsheet software, MS Word Processing software, and MS Outlook.

Nice To Haves

Bilingual in Spanish is highly desired, but not necessary.

Responsibilities

Implements, improves and maintains the operational functions of the departments while achieving effective and efficient service to the customer with a focus on quality, productivity, safety and loss prevention.
Establishes productivity and quality control standards, develops budget and cost controls, and obtains adherence through follow up and due diligence.
Manages operating budgets to meet the planned volume for the year including cost analysis, P&L accountability and labor productivity.
Works directly with all levels of associates to ensure procedures are followed consistently and best practices are adhered to regularly.
Plans, schedules, and manages the daily work activities within the departments to meet or exceed established key performance indicators (KPI’s).
Leverages continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment.
Performs managerial functions, such as, mentoring, coaching, administering performance reviews, conducting disciplinary actions and interviewing employment candidates.
Trains and ensures all assigned associates are aware of and comply with company, government and customer policies, procedures and regulations.
Performs administrative activities associated with the effective management of shop operations, including compiling, storing, and retrieving production data for reports.
Determines responsibilities of assigned organization and staff positions to accomplish business objectives.
Manages five subordinate supervisors who supervise a total of 45+ employees in the Special Projects, Shipping and Receiving, Packing, Order Processing, Routing, Inventory and Auditing departments.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.