Manager - Operations

CRST The Transportation Solution•Laurel, MD

10d•Onsite

About The Position

The Manager – Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

Requirements

A four-year degree or applicable work experience with demonstrated success
Experience leading multi-account operations in a dedicated or customer-specific environment
Ability to align operations with company goals and customer needs
Experience implementing standard operating procedures or efficiency initiatives
Familiarity with transportation management systems and reporting tools

Responsibilities

Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence
Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts
Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
Travel may be required; the amount of travel will vary by role
Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs