Manager, Operations

WellBiz Brands, Inc.•Denver, CO

18d•$75,000 - $80,000•Hybrid

About The Position

The Manager of Operations is a key player in our collaborative approach, responsible for the operational support, professional business guidance, and business coaching of franchise owners in conjunction with the Director/Sr. Director Operations. The Manager of Operations works closely with the Director/Sr. Director of Ops, franchise owners, the Denver Support Center, and peers to drive operational excellence, financial improvement, and sustainable business performance for franchise owners. The Manager of Operations will focus on four key areas: communicating key Support Center initiatives to franchise owners, business coaching and performance improvement, sales and customer experience training, and upholding brand standards in conjunction with the Director/Sr. Director. The Manager of Operations is an advisor to studio owners and managers, providing guidance and support on day-to-day aspects of operations and high-level business analysis to support the long-term growth and success of the business. This position is responsible for holding franchise owners accountable for defined tasks and goals, conducting regular business reviews, identifying opportunities for improvement, developing action plans, and driving follow-through and engagement. This person has strong coaching skills and is self-directed, influential, and persuasive, with the business acumen and vision to guide Franchise Owners.

Requirements

Bachelor’s degree in business or related field preferred
At least three years of successfully supporting franchisees, working in a franchised business, or in a field operations position.
Multi-unit management experience and support preferred.
Experience with Amazing Lash Studio, Elements Massage, and the health and wellness industries a plus.
Demonstrated superior leadership skills with a proven track record of coaching, collaboration, and mentoring.
Personable and able to communicate with all studio team members, from owners and managers to massage therapists and front desk associates.
Experience supporting franchisees with a genuine passion for business coaching, developing actionable plans, driving accountability, and coaching for results.
Excellent planning and time management skills; strong organizational skills; and the ability to prioritize needs and shift focus to meet the changing demands of the role.
Solid business acumen with excellent analytical and financial skills. Ability to analyze business and operational metrics, identify performance opportunities, translate insights into actionable plans, and coach franchise owners toward improved results.
Solid written and strong verbal communication skills, including delivery of group presentations; effective communicator who can enhance performance through open dialogue.
Strong influencing skills with the ability to motivate Franchise Owners into action.
Demonstrated ability to build trusted relationships with franchise owners, hold owners accountable to defined goals and commitments, identify opportunities for improvement, develop action plans and maintain consistent follow-through on business improvement plans.
Ability to positively influence and lead the implementation of key initiatives under tight deadlines.
High attention to detail; ability to improve operational effectiveness.
Ability to assess the effectiveness of operations, programs, and staffing while respecting core enterprise values.
Ability to remain flexible in a constantly changing environment.
Remain confident and calm under stress, tight timelines, and pressure to get results.
Computer proficiency – Microsoft Office, email, and internet.
Willingness to travel frequently (up to 75%) and ensure high visibility and accessibility to franchise locations as needed.
Valid driver's license and must be insurable on rental vehicles
Extensive travel by car and air, as well as weekend work
Personal credit card for use while traveling (expense reports are submitted and reimbursed weekly)

Nice To Haves

Multi-unit management experience and support preferred.
Experience with Amazing Lash Studio, Elements Massage, and the health and wellness industries a plus.

Responsibilities

Ongoing communications with the studio owners to discuss brand priorities, operational focus areas, studio-specific plans, opportunities, goals, and progress toward the goals, including coaching and follow-up on agreed action plans. Franchise Operations communications range from quick weekly update videos to monthly calls, weekly open office hours, and regional meetings held a few times a year.
Participate in regular conference calls, meetings, and other forums to effectively and efficiently report on business activities and results.
Leading regional meetings a few times a year to discuss business priorities and train franchise owners and managers on new tools, systems, and best practices to support their success.
Manage a small portfolio of franchise owners and managers (i.e., 5-15 owners depending on position), providing coaching and business guidance in alignment with Operations Coaches.
Meet regularly with franchise owners to review business, financial, operational, and consumer feedback metrics; identify opportunities and root causes; and build actionable improvement plans that support revenue growth, profitability, member/guest experience, and operational effectiveness.
Conduct ongoing and regular business reviews with franchise owners and managers, establish clear priorities and measurable goals, and follow up on action plans to drive accountability, execution, and results.
Analyze key business and operational metrics, translate data and trends into actionable recommendations, and coach franchise owners on opportunities to improve financial and operational performance.
Partner with the Directors, Operations (Coaches), and Sr. Director Operations to align coaching priorities, owner messaging, and support plans, escalating material risks or opportunities as appropriate.
Conduct periodic studio visits and bootcamps to assess operational execution, engage with studio teams, reinforce brand standards, and provide hands-on coaching and guidance.
Lead a minimum of 3 times a month in-person sales training/ customer service training in a location with franchisees.
Collaborating with the Support Center to represent Studio Owners to build programs that can be implemented successfully by the studio teams to ensure success. Assisting in developing, managing, and implementing new programs with the Support Center team.
Addressing ongoing questions or business needs for the Owners.
Managing a personal work schedule that focuses on the highest priorities and ensures high visibility and interaction with Franchise Owners while achieving positive and timely business results across the Region.
Other duties and projects as assigned by supervisor and department heads.