Manager, Operations

GOAT Group•Teterboro, NJ

About The Position

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. As the Operations Manager at GOAT, you will oversee a dynamic warehouse operations team and ensure that daily capacity goals are met for our customers. This position will be responsible for monitoring order volume and determining staffing needs daily. Strong decision-making skills will be critical for this role as order volume and the operational needs of the facility can fluctuate day-to-day. The planning, organization, and execution of completing daily order volume can be challenging during our current growth, so it will be important that this position will work as a calm, objective-focused leader to make sure targets are met on a daily basis.

Requirements

Have 5+ years of experience in warehouse operations in a management or supervisory role
Ability to lead and motivate a diverse team of associates
Is highly organized with demonstrated attention to detail
Possesses a financial acumen – recording, tracking and reporting expense control
Must be available and willing to work extended hours as occasionally needed per day or per week, including weekends and holidays, to meet business needs.
Strong proficiency in computer skills
Must be able to lift and move boxes (up to 35 pounds)

Responsibilities

Identify and develop operational improvements related to workflow, resources, and layout.
Work with multiple departments ( Business Development, Product, etc..) to communicate and work through potential order and inventory related issues
Develop, implement, and enforce processes to mitigate operational misses
Maintain a safe and healthy work environment.
Ensure facility compliance with current policies and procedures
Cultivates and enforces best practices
Interview, hire and develop staff
Set daily staffing needs
Set the tone of the leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast work environment with consistent changes
Be knowledgeable of the company’s goals
Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience