Manager, Operations

YKK AP America Inc. • Atlanta, GA

18h • Onsite

About The Position

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship. Summary: This position will manage and coordinate activities of customer service, order entry, project management, procurement of outsourced material/services and project pursuit by providing leadership in the following areas.

Requirements

• Bachelor’s degree in business, engineering or operations management; 3+ years of leadership experience within the fenestration, building materials, or construction products industry required.
• Ability to reach architectural drawings and specifications is required
• Proven ability to work independently with minimal supervision
• Excellent customer service skills and communication skills
• Possess strong technical proficiency in to effectively oversee job operations.
• Be vigilant about safety
• Quality - conscious, oriented to excellence

Nice To Haves

• 3+ years of sales or operations experience in the fenestration industry preferred.

Responsibilities

• Plan, schedule, and align project management tasks to fulfill client requirements, maximizing resource efficiency while upholding strict quality and service standards
• Analyze production and operational metrics, collaborating across departments and safeguard customer satisfaction
• Address and resolve internal staff issues and workplace conflicts, escalating complex or unresolved personnel matters to the Branch Manager (Project Center) for action
• Provide direct assistance with customer service, order processing, and cost estimating during peak periods or as required
• Travel to various client sites (including contractor/architect offices, construction sites, testing laboratories, and fabrication centers) to facilitate project alignment, timeline tracking, installation support, and dispute resolution
• Oversee and resolve customer service discrepancies, including processing RMAs, evaluating QC reports, and authorizing credits or non-chargeable invoices
• Manages 2 or more employees in the department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• competitive compensation packages
• training and advancement opportunities
• comprehensive benefits package designed to provide the security they need to enjoy life at home and at work.
• high level of benefit coverage at a reasonable cost to the employee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager