Manager, Operations

HireRight•Tulsa, OK

17d•Hybrid

About The Position

Ready to lead, inspire, and drive real impact? We're looking for a motivated, strategic, and people focused Manager of Operations to take charge of a high-performing team and keep things moving at top speed. In this role, you’ll own the day-to-day operations, lead a team of Supervisors and front-line employees, and play a key role in shaping how we deliver results to clients and customers. You’ll bring strong leadership, sharp communication skills, and a strategic mindset to every challenge, whether it’s resolving a complex client issue or pushing forward a process improvement initiative. If you thrive in fast-paced environments, love mentoring others, and know how to balance short-term wins with long-term goals, we want to hear from you. This is a hybrid role requiring three onsite days per week and is based in Tulsa OK.

Requirements

Minimum 4–6 years leading teams in a deadline driven environment, with a proven track record in operations and people leadership.
Strong leadership skills: ability to make tough decisions, manage multiple priorities, and keep teams focused and motivated.
Comfortable on tough client-facing calls and skilled at turning challenges into solutions.
Strategic thinking: ability to think ahead, aligning daily execution with big-picture goals.
Excellent communication skills: ability to deliver messages with clarity and impact, whether coaching a team or talking to clients.
High School diploma or equivalent required.

Nice To Haves

Bachelor’s degree preferred (or equivalent experience).

Responsibilities

Oversee a team of Supervisors and front-line staff, ensuring smooth operations, fast turnaround times, and top-tier quality every day.
Identify and drive process improvements that make teams more efficient and clients more satisfied.
Support and coach managers in hiring, performance development, and team engagement, helping your people grow and succeed.
Handle high-stakes client and internal escalations with confidence and clarity, turning problems into opportunities.
Monitor KPIs, analyze results, and push for continuous improvement, always raising the bar.
Hold regular 1:1s, skip-levels, and team check-ins to keep communication strong and goals aligned.
Contribute to strategic planning and organizational growth, bringing fresh ideas to the table and seeing them through.
Mentor high-potential employees and help shape the future leadership of the organization.
Ensure all policies, procedures, and client requirements are followed to the letter.
Step in for the Director when needed, keeping operations running without missing a beat.