Manager-Operations
About The Position
Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. Ehrlich Pest Control is a member of the Rentokil family of companies, the global leader in Pest Control across more than 80 countries. At Ehrlich Pest Control, we believe providing our team members a career path with growth and earning potential is essential to our success as an organization. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Ehrlich Pest Control's business.
Requirements
- 3-5 years in a management role with emphasis in customer service
- Success in training, mentoring, and coaching service professionals
- Must have excellent verbal and written communication skills
- Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
- Must possess a valid driver’s license from state of residence
Nice To Haves
- Bachelor’s degree (preferred but not required)
- Previous experience in a route-oriented, service environment a plus
Responsibilities
- Manage daily operations of specialists with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service, and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
- Submit weekly, monthly, and yearly reports, as required
Benefits
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
