Manager, Operations
About The Position
The Manager, Operations is responsible for driving operational excellence and efficiency across our service areas. This role leads and develops a diverse team to ensure effective decision-making and high-quality service delivery. By overseeing day-to-day operations, managing escalations, and supporting continuous improvement, this role ensures seamless execution of logistical processes while maintaining a strong focus on service and customer outcomes. This role is aligned to the customer service and solutions side of third-party (brokerage) operations, supporting issue resolution, service coordination, and agent/customer support. This is an on-site position based in Fenton, MO.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 3–5 years of experience in operations, logistics, transportation, or a related field
- Experience leading or supporting teams in a fast-paced, service-driven environment
- Strong problem-solving and decision-making skills
- Ability to manage escalations and balance competing priorities
- Strong communication and relationship-building skills
Nice To Haves
- Experience in brokerage or third-party logistics environments
- Experience working with agents or external partners
- Exposure to KPIs, performance metrics, and operational reporting
- Experience supporting customer service or solutions-oriented teams
Responsibilities
- Oversee day-to-day operations, ensuring timely order processing, cost-effective loading, and adherence to delivery schedules
- Resolve order issues and coordinate with dispatchers and van operators to maintain service continuity
- Manage escalations and logistical challenges to support strong customer and agent outcomes
- Monitor performance and support agents in improving service quality and operational effectiveness
- Ensure compliance with company policies and regulatory requirements; identify and communicate areas of non-compliance
- Partner with agents to identify opportunities for improvement and support effective planning and problem resolution
- Drive departmental KPIs by improving processes, refining workflows, and enhancing team performance
- Lead, coach, and develop team members while fostering accountability and engagement
- Support budget preparation and maintain appropriate fiscal controls
- Provide input into pricing decisions and recommend process and policy improvements
- Handle additional responsibilities as needed to support departmental objectives
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off, holidays, and personal leave
- Life insurance, disability coverage, and employee assistance programs
- Professional development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
