Manager, Operations

Angi

33d•Remote

About The Position

The Services Operations team is the architectural backbone of Angi’s retail business, engineered to ensure the seamless execution of high-quality installation and assembly services. While our partners provide the products, we build the infrastructure and scalable frameworks that turn those purchases into completed home projects. Dedicated to delivering "Jobs Done Well", we drive growth through rigorous cross-functional collaboration and data-driven service enhancements. Our team specializes in solving complex operational challenges and engineering efficient solutions that eliminate friction. By constantly optimizing the service lifecycle, we ensure that Angi remains the gold standard for dependable, world-class home services. While this is a remote position, we are a global company and are looking for applicants located in eastern or central time zones to align with our team's working hours.

Requirements

3+ years of professional background in operations or a comparable fast-paced tech environment
Robust quantitative aptitude with expert-level Excel skills; SQL proficiency preferred
Proven track record of synthesizing data from multiple channels to generate strategic business insights
Superior communication abilities, both written and verbal, alongside PowerPoint expertise
Strong capabilities in project management and navigating cross-functional stakeholder relationships while balancing competing priorities
Self-motivated and resourceful professional capable of independent execution
Meticulous attention to detail and a commitment to rigorous quality assurance
Competency in utilizing AI tools to optimize and accelerate analytical processes
Genuine interest in the home services sector, marketplaces, and product-centric organizations

Responsibilities

Design and implement high-impact initiatives and operational enhancements aimed at elevating service quality, efficiency, and customer satisfaction across all retail partnerships.
Lead the end-to-end development of complex service programs - including multi-provider coordination - while conducting pilot programs to establish optimal pricing structures and delivery timelines.
Oversee the successful launch and national expansion of new service offerings, ensuring a balance between aggressive growth, profitability, and high customer experience standards.
Oversee and develop deep expertise in our portfolio of BPO-led workflows and Standard Operating Procedures (SOPs) and continuously iterate on these frameworks to refine pro-to-job matching and network efficiency.
Serve as the primary operational lead for Retail Growth Managers, navigating intricate partner challenges and providing the strategic support necessary to resolve ad-hoc business needs.