Manager, Operations Support - Remote

CVS Health•Work At Home-Texas, TX

5d•$60,300 - $132,600•Remote

About The Position

Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. Contributes to the achievement of business objectives and ensures the organization remains competitive in the market.

Requirements

3 to 5 years of clinician management. Must have prior experience managing a team of providers
3 to 5 years leadership experience
3 to 5 years stakeholder management experience - Ability to articulate the organizational value delivered to all levels of the company to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at problem solving and decision-making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills

Nice To Haves

3 to 5 years of prior practice manager experience

Responsibilities

Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
Identifies opportunities for process improvement within the operations support functions through workflow analyses.
Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
Facilitates effective communication within the operations support teams and with other stakeholders.
Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.