Manager, Operations Strategy & Transformation

Formlabs•Somerville, MA

2d•Onsite

About The Position

As the Manager, Operations Strategy & Transformation, you will be the "right hand" to our fulfillment leadership, acting as the primary architect for our most critical scaling initiatives. From launching new regional distribution hubs to re-engineering our NPI (New Product Introduction) readiness, you will translate executive vision into the physical reality of a world-class supply chain. If you are a high-level problem solver who thrives on navigating ambiguity and building the systems of the future, come help us shape how cutting-edge technology reaches the world.

Requirements

Bachelor’s degree required, preferably in Supply Chain Management, Business, Engineering, or a related technical discipline; Master’s degree (MBA or MS) strongly preferred.
10+ years of progressive experience in operations strategy, logistics, or supply chain, with a proven track record of leading complex, global projects in a fast-paced environment.
Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and turn complex challenges into clear, executable plans.
Excellent communication and stakeholder management skills; a natural "diplomat" who can influence C-level executives and warehouse managers alike.
A proven ability to act as a strategic partner to leadership, providing the analytical rigor and project management discipline necessary to drive organizational transformation.
A results-driven leader with a passion for building world-class operations and a commitment to operational excellence.

Nice To Haves

Professional certification such as PMP, Lean Six Sigma Black Belt, or APICS CSCP.
Deep experience with global ERP/WMS implementations and e-commerce ecosystem integrations (e.g., Shopify Plus).
Prior experience in management consulting or a "Head of Staff" role within a global operations function.

Responsibilities

Lead the development and execution of the global fulfillment and logistics roadmap, ensuring all strategic projects align with high-level growth objectives and margin targets.
Oversee the end-to-end management of "heavy lift" operational transitions, including 3PL migrations, new warehouse launches, and the integration of advanced fulfillment technologies.
Direct cross-functional alignment for New Product Introductions (NPI), architecting the supply chain readiness plans that ensure seamless global launches across multiple regions.
Implement a culture of continuous improvement by identifying systemic bottlenecks in our Order-to-Delivery lifecycle and designing scalable solutions to eliminate them.
Collaborate with Finance, Sales, and Product leadership to build robust "what-if" scenario models for market expansion, carrier shifts, and inventory positioning.
Drive the evolution of our global delivery strategy, moving the organization toward hyper-accurate "Estimated Delivery Dates" and optimized shipping margins through technical and process innovation.
Integrate diverse regional requirements into a unified global operating model, ensuring that as we scale, our processes remain consistent, efficient, and data-driven.
Mentor and influence a high-performing global team, acting as a force multiplier for the leadership team and fostering an environment of accountability and strategic thinking.