Manager, Operations - Seasonal
About The Position
As Manager, Operations - Seasonal in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client programs. This role manages Customer Service teams, monitors and tracks deliverables to ensure quality service delivery to our clients. In this role, you will provide World-class support to a team of Supervisors, Call Center Agents, and our clients’ customers, as well as consistently driving to exceed performance targets. You will support and develop your Customer Service Teams by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
Requirements
- Provide superior customer service to both internal and external clients.
- Work well with people and has exceptional, professional communication skills both written and verbal
- Create and effectively present information and processes to internal and external teams.
- Develop and maintain key professional customer relationships
- Define, collect data, establish facts, and solve problems
Responsibilities
- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiring, training, development, and performance management
- Provide written performance appraisals
- Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
- Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
- Identify and oversee program/problem resolution
- Maximize potential of subordinates through coaching, development, and effective performance management methods
- Track client issues and maintains client correspondence and issue resolution
- Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses.
- Review workflow to ensure improved
Benefits
- Employee Performance Incentives and Prizes
- Frequent Employee events, games, parties, and all-around fun in the workplace
- Healthcare Benefits
- Opportunity to grow with ResultsCX
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
