Manager Operations Process
About The Position
Lead and evolve the organization's learning, change management, and operational readiness strategies to support business transformation, process improvement, and associate development. This role is responsible for leading a team of training professionals while partnering across the business to design and deliver effective learning programs, communications, change management plans, and adoption strategies that drive successful implementation of new processes, technologies, and initiatives. The Manager, Operations Process serves as a key partner in identifying operational improvement opportunities, supporting pilot programs, and ensuring associates are equipped with the knowledge, tools, and confidence needed to achieve business objectives. This leader combines expertise in adult learning principles, organizational change management, project leadership, and process improvement to deliver scalable solutions that enhance performance, engagement, and operational effectiveness. Success in this role requires exceptional facilitation, communication, and stakeholder management skills, along with the ability to translate complex business needs into effective learning experiences and sustainable organizational change. Experience supporting sales, customer-facing, or inside sales organizations is highly valued.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to be employed in the United States.
- 5 years of work experience.
- Strong operations, retail and/or field experience required
- Ability to partner/communicate well with the field/stores
- High sense of urgency in responding to field needs
- Strong big picture; strategic thinking skills
- Strong quantitative skills such as statistics and data analysis.
Nice To Haves
- PMI certification preferred.
- 3 years of retail experience or process management in related area.
- Leadership and management experience preferred
Responsibilities
- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
- Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
- Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
- Manage issues and roadblocks that arise related to their area of responsibility.
- Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
- Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
- Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
- Maintain knowledge base regarding specific operations and processes within store operations
- Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
