Manager Operations, Plan Administration

MissionSquare Retirement•Columbia, DC

3d•$84,880 - $127,330•Hybrid

About The Position

Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare. Reporting to the Senior Director, Relationship Manager, the Manager Operations, Plan Administration leads the end-to-end administration, review, execution, and governance of client contracts and related operations processes. The role ensures that agreements, pricing, service commitments, insurance provisions, cybersecurity requirements, and product terms are accurate, compliant, operationally feasible, and aligned with organizational standards. This position serves as a central liaison among Sales, Legal, Finance, Technology, Operations, Product, Corporate Affairs, Human Resources, Onboarding, and other business partners. This position protects revenue and reduces organizational risk by ensuring that agreements are accurate, timely, compliant, and operationally supportable. The role also improves contract quality, accelerates execution, strengthens pricing integrity, supports sales forecasting, enhances the onboarding and client experience, and provides leadership with actionable sales insights.

Requirements

Contract administration and negotiation support
Pricing, SLA, and contractual-term validation
Legal, regulatory, insurance, and cybersecurity coordination
Salesforce, DocuSign, and contract-workflow administration
SLA and executive reporting
Cross-functional stakeholder management
Process improvement and systems implementation
Training, communication, and workflow governance
Strong attention to detail, judgment, accountability, and follow-through

Responsibilities

Oversee the creation, revision, processing, routing, execution, and maintenance of administrative service agreements, renewals, new-plan agreements, acquisitions, amendments, managed-account agreements, brokerage agreements, and other client-required documents.
Review contractual redlines and coordinate proposed revisions with Legal, Finance, Technology, Corporate Affairs, Human Resources, Operations, and other subject-matter experts.
Facilitate client attorney discussions and manage agreements requiring notarization, witnesses, or multiple signatures.
Confirm that pricing structures, financial terms, service-level agreements, guarantees, and other client commitments satisfy internal requirements and can be delivered operationally.
Coordinate reviews of insurance, cybersecurity, employment-related, and operational contract requirements.
Support internal audits by assembling contract, SLA, sales administration, and sales representative documentation.
Administer contract-related workflows, including DocuSign routing and SellNow monitoring.
Submit system enhancement requests, perform testing, and partner with Salesforce Technology on an integrated contract solution connecting BidPro and DocuSign.
Coordinate contract and operational requirements supporting new-plan onboarding, product updates, RFP documentation, service-level templates, and Administrative Service Agreement samples.
Track and monitor SLA performance across all contracts.
Lead or participate in sales excellence initiatives, including SLA development, Improve workflow integration, clarify ownership, strengthen cross-department communication, and reduce reliance on disconnected tools and manual follow-up.
Participate in Sales finals and support the sales organization in finals preparation.
Performs other duties as assigned