Manager, Operations Innovation, POS & BOH, Burger King

Restaurant Brands International•Miami, FL

6d•Onsite

About The Position

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Manager, Digital & Tech Operations Innovation is responsible for leading the development and deployment of operational technology tools, as well as process improvements in Burger King restaurants. This role partners closely with Operations, Digital & Technology, Franchisees, and Restaurant Teams to identify operational pain points, implement scalable solutions, and drive continuous improvement initiatives focused on order accuracy, labor optimization, kitchen efficiency, and team member experience. Current key projects include POS and Back of House Optimization. The ideal candidate combines strong operational knowledge with a passion for innovation and field execution, ensuring technology solutions are practical, impactful, and successfully adopted in restaurants. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL.

Requirements

5+ years of experience in restaurant operations, operational excellence, QSR systems, or field operations support.
Strong understanding of quick service restaurant workflows and operational performance drivers.
Experience supporting operational technology implementations or restaurant process improvement initiatives.
Ability to analyze operational metrics and identify opportunities for improvement.
Strong communication and collaboration skills across operational and technical teams.
Proven ability to manage multiple projects in a fast-paced environment.
Willingness to travel to restaurant locations as needed.

Nice To Haves

Bachelor’s degree in Business, Operations, Hospitality, Engineering, or related field preferred.

Responsibilities

Serve as the primary operations point of contact for POS and back-of-house technology initiatives across Burger King restaurants.
Partner with Operations and Technology teams to identify opportunities that improve restaurant execution and operational KPIs.
Support implementation of systems designed to improve restaurant profitability, order accuracy, labor efficiency, and guest experience.
Collaborate directly with restaurant operators, franchisees, and field teams to test, pilot, and optimize new operational solutions.
Gather field feedback and operational insights to influence future system enhancements and innovation priorities.
Coordinate rollout planning, communications, training, and adoption strategies for operational tools and systems.
Monitor performance metrics and operational results to evaluate effectiveness of deployed solutions.
Serve as the operational subject matter expert during pilots, field testing, and large-scale implementations.