Manager Operations Excellence - Northeast Business Unit

Circle K•Moncton, NB

8d•Hybrid

About The Position

The Manager Operations Excellence - Northeast Business Unit supports Regional Directors of Operations (RDOs) in coaching, training, and developing District Managers (DMs). This role involves reviewing periodic reporting and collaborating with RDOs and DMs on Business Unit Operations Key Performance Indicators (KPIs) to identify and address performance gaps. The Manager will lead operations programs, ensure BU compliance with initiatives like EZ Visit, store audits, and Closed Loop, and oversee the implementation and training of new operations programs. They will also support RDOs and DMs with New to Industry (NTI) initiatives, Rewards & Recognition (R&R) programs, and acquisition integration. Additionally, this position serves as the BU communications gatekeeper, reviews shrink results and action plans with DMs, and ensures Quorso/EasyOps missions are actioned and engagement levels are maintained. The role involves reviewing audit results and working with RDOs and DMs on coaching and store improvement, acting as the Point of Contact (POC) for store supplies and waste management with reporting oversight for budget adherence, and providing analysis of store Profit & Loss (P&L) statements. Other duties include administrative tasks, reporting, and CK360 updates. The role requires approximately 3 days per week of store visits.

Requirements

Bachelor’s degree in business, or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted
Three to five years of retail business experience in multi-site leadership or more are preferred; including minimum of two years of management responsibility
Ability to present in meetings and conduct training
Ability to mentor District Managers and support RDOs
Ability to supervise and manage the functions related to employees on roll-out teams
Expertise with Microsoft Outlook, Excel, Power Point and Word preferred
Ability to travel, to include overnight
A current valid driver’s license is required to operate a company vehicle
Ability to speak and write in the English language
Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit
Regularly required to sit (possibly for long periods of a time), talk and/or hear.
Ability to operate a keyboard and/or a computer mouse is required.
The employee frequently is required to use his/her hands to handle or grasp items of varying weight.
The employee is occasionally required to stand, walk, and reach with both hands and arms.

Nice To Haves

Leadership
Team player
Self-directed
Self-motivated
Coaching & mentoring
Training
Communication skills
Flexibility & ability to pivot
Change management
Problem solving
Operations & marketing knowledge

Responsibilities

Supports RDOs in the coaching, training and development of the DMs
Reviews periodic reporting and works with RDOs and DMs on the BU OPS KPIs performance to close gaps and improve performance
Leads operations programs and ensures BU compliance (EZ Visit, store audits, Closed Loop, etc.)
Leads implementation and training of new operations programs
Supports RDOs and DMs for NTIs, R&Rs, and acquisitions integration
Acts as the BU communications gatekeeper
Reviews shrink results and actions on shrink action plans with DMs
Ensures Quorso/EasyOps missions are actioned, and engagement level is maintained
Reviews audits results and works with RDOs and DMs for coaching and store improvement
Store supplies & waste management POC with reporting oversight to coach and work within budgets
Provides analysis of store P&Ls
Other admin, reporting, and CK360 updates
Store visits 3 days/week