Manager, Operations - Earnings Controls
About The Position
The Manager, Operations leads multiple work streams within the operations organization by designing and executing project plans, managing timelines, and facilitating cross-functional collaboration. This role drives operational excellence through data analysis, process improvement, and resource allocation to meet business objectives. The manager develops innovative solutions, ensures compliance with company standards, and fosters strong stakeholder relationships. By providing leadership and guidance, this position supports continuous improvement, operational efficiency, and the achievement of key performance metrics aligned with Walmart’s strategic goals. About the team: The Earnings Controls team operates within the Spark Driver Earnings organization, focusing on enhancing the integrity, scalability, and reliability of Walmart’s gig-economy operations. This team designs and governs control frameworks to ensure accurate and compliant earnings disbursements and responsible business practices. Key areas include earnings calculations, tax withholding and reporting, identity verification, onboarding, payment disbursements, and contractor compliance. The team collaborates cross-functionally to implement operational controls that support business-process improvements and uphold compliance standards, driving operational excellence and accountability across Walmart’s independent contractor ecosystem.
Requirements
- 5+ years of experience in internal controls, SOX/ICFR, internal audit, operational risk, finance transformation, or related risk/control roles—preferably in a high-growth or technology-enabled environment
- Familiarity with gig economy, payments, or contractor operations including exposure to 1099 reporting, earnings disbursements, tax compliance, or similar multi-party payment ecosystems
- Solid understanding of control design in evolving environments—recognizing when lightweight guardrails work, when formal SOX controls are needed, and when automation or monitoring is the better path
- Working knowledge of core controls concepts including preventive vs. detective controls, manual vs. automated controls, IT-dependent controls, and deficiency evaluation frameworks
- Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Nice To Haves
- Supervising Associates
- Masters: Economics
- Project Management - Project Management Professional - Certification
Responsibilities
- Support control design and implementation across contractor earnings processes, including pay calculations, incentive programs, deductions, tax withholding, 1099 reporting, and payment disbursements
- Perform control assessments for the Spark Driver earnings ecosystem, helping identify control gaps and supporting remediation efforts
- Collaborate with Engineering and Product teams to help design and validate IT dependent manual controls (ITDMs) and IT General Controls (ITGCs) over earnings systems
- Contribute to SOX readiness by maintaining control documentation, risk-control matrices (RCMs), and process narratives
- Help build and maintain monitoring mechanisms including key risk indicators (KRIs) and dashboards that provide visibility into control health
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live Better U)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
