Manager - Operations Control

United Airlines•San Francisco, CA

53d

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The Manager - Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United's core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a pod of approximately 10-20 gates).

Requirements

Bachelor's degree or 4 years of relevant work experience
2+ years of airline management experience
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Ability to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
Strong interest and desire to develop training skills and knowledge
Excellent communication and interpersonal skills, with the ability to engage and connect with diverse learners
Organized and detail-oriented, with the ability to manage multiple tasks and priorities
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree
Extensive knowledge of operations, management and logistics
1+ years of leadership experience with projects
Experience in schedule design and schedule planning
Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs
Project management
Excellent written and oral communication skills
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Responsibilities

Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing
Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
Create hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environment
Maintain thorough situational awareness about any events that may impact gating and parking plans
Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager
Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events
Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained
Responsible for supporting the station safety culture through strategic communication and engagement
Responsible for coordinating analysis and communication of field conditions during irregular operations
Responsible for partnering with local station and Network Planning in developing future flight schedules