Senior Operations Control Manager - Global AML Operations

Bank of America•Jacksonville, FL

9d•Onsite

About The Position

About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages a major operations segment or multiple operations units of a similar nature for a site, regions or product line to support compliance within the company's functional operations area . Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 8-250 associates that may cover multiple shift/sites. Global Banking Global Markets Anti-Money Laundering (GBGM AML) Onboarding is responsible for onboarding of new clients to ensure that Bank of America meets both the regulatory and internal AML/KYC requirements. The GBGM AML Onboarding team is responsible for reviewing and approving account opening documentation globally and we have a vacancy in the Business Enablement team. The role includes supporting the GBGM AML Onboarding team to manage and execute Operational Readiness activities, manage Law/Rule/Reg change, procedure, process and technology change and act as global AML Onboarding SME.

Requirements

5 years’ experience working in the AML/KYC space, ideally in an operations setting
Excellent communication skills, both oral and written
Effective interacting at all levels of the organization
Ability to work independently influencing and executive presentation skills
Ability to work accurately to tight deadlines in a demanding environment
Proficiency in MS Office
Skills : Customer and Client Focus
Interpret Relevant Laws, Rules, and Regulations
Investigation Management
Oral Communications
Quality Assurance
Decision Making
Drives Engagement
Influence
Performance Management
Relationship Building
Analytical Thinking
Collaboration
Critical Thinking
Innovative Thinking
Problem Solving
Attention to detail
Executive presentation
Organization

Nice To Haves

Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 3-6 years supervisory experience.
Awareness of Six Sigma/Lean practices and change management preferred.

Responsibilities

Support the GBGM AML Onboarding team to manage and execute Operational Readiness activities
Manage AML Onboarding’s engagement on and management of change into Operations
Act as Global POC/coordinator in reviews on how AML Onboarding satisfies financial crime LRR Law/Rule/Reg change implementation management
CDD/AML process procedure writing
Resource design and production
Process design
People/process/tech change management
Training design and facilitation
Write and manage communications
Act as AML/CDD/KYC Onboarding SME in the AMRS region