Business Support Manager - Global AML Operations Change & Transformation

Bank of America • Charlotte, NC

8d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. The Change & Transformation Business Support manager is responsible for managing the coordination and delivery of diverse administrative functions. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, premises, associate training, service quality, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. The position is a direct report to the Change & Transformation Executive.

Requirements

• Strong communication skills; able to target messaging to different audiences
• Ability to navigate enterprise, research and resource information across the bank
• Highly organized and able to effectively plan/manage deliverables
• Demonstrated ability to drive action and sustain momentum / results oriented
• Strong analytical skills – minimum intermediate Excel; PowerPoint; SharePoint
• Strong ability to establish relationships with peers across teams to achieve optimal results
• Strong ability to influence and lead diverse groups to achieve desired results

Nice To Haves

• Self-motivated and delivery focused
• Good Problem-solving skills
• Ability to work independently – set and manage plans, achieve results

Responsibilities

• Leads communication, coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Provides oversight of key deliverables and validates accurate and timely completion
• Manages headcount and resource management including resource allocations/forecast
• Works directly with the existing business management team to build reports and manage supporting functions of the financials
• General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
• Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
• Operational Risk Management – Compliance coordination (mandatory training, etc.)

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees