Manager Operational Excellence, Day Shift, Operational Excellence
About The Position
Adventist Healthcare's Support Center seeks to hire an experienced Manager of Operational Excellence who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Manager of Operational Excellence, you will lead high-impact, complex, cross-functional operational improvement initiatives aligned with organizational strategic priorities. You will partner with executive and operational leaders to identify opportunities that improve quality, safety, patient experience, workforce engagement, and financial performance, ensuring projects deliver measurable and sustainable outcomes. This role involves developing executive presentations, scorecards, and reports to communicate results, as well as assisting with the recruitment and onboarding of new Operational Excellence team members. You will manage and mentor Operational Excellence Advisors, providing them support on complex/strategic system-level projects. The role requires translating data into actionable recommendations for leaders, facilitating multidisciplinary teams through structured problem solving, and utilizing data analytics to evaluate operational performance and measure improvement outcomes. Additionally, you will build organizational capabilities through education, coaching, and mentoring, support organizational change initiatives through stakeholder engagement, communication, planning, and training, and coach leaders and frontline teams on continuous improvement methodologies and problem-solving techniques. The goal is to promote a culture of accountability, innovation, and continuous improvement.
Requirements
- 5-8 years of healthcare operations, process improvement, consulting, project management, or operational excellence experience
- Advanced-level competency in Microsoft Word, Excel, and PowerPoint
Nice To Haves
- Master’s degree in healthcare administration, MBA, MPH, Nursing, Industrial Engineering, or a relevant field preferred
- Demonstrated success leading operational improvement initiatives in a healthcare environment
- Experience managing multiple concurrent projects with measurable results
- Lean Six Sigma Black Belt preferred
- Experience utilizing statistical analysis software preferred
Responsibilities
- Lead high-impact, complex, cross-functional operational improvement initiatives aligned with organizational strategic priorities
- Partner with executive and operational leaders to identify opportunities that improve quality, safety, patient experience, workforce engagement, and financial performance
- Ensure projects deliver measurable and sustainable outcomes
- Develop executive presentations, scorecards, and reports to communicate results.
- Assist with recruitment and onboarding of new Operational Excellence team members
- Manage and mentor Operational Excellence Advisors
- Provide Operational Excellence Advisors support on complex/strategic system-level projects.
- Translate data into actionable recommendations for leaders
- Facilitate multidisciplinary teams through structured problem solving
- Utilize data analytics to evaluate operational performance and measure improvement outcomes
- Build organizational capabilities through education, coaching, and mentoring
- Support organizational change initiatives through stakeholder engagement, communication, planning, and training
- Coach leaders and frontline teams on continuous improvement methodologies and problem-solving techniques
- Promote a culture of accountability, innovation, and continuous improvement
Benefits
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
