Manager, Operational Excellence

Emory•Atlanta, GA

22h

About The Position

Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.

Requirements

Bachelor's degree in Healthcare Administration, Business, or a related field
5+ years of experience in process improvement, operational excellence, or healthcare operations, overseeing complex projects.

Nice To Haves

Master's degree (MBA, MPH, or MHA)
2+ years of previous supervisory/leadership experience.
Experience within a hospital or health system.

Responsibilities

Collaborate with leadership to establish a clear vision for operational excellence, aligning strategic goals with Emory Healthcare's overall mission and values.
Lead and mentor the process improvement and project management teams.
Foster a collaborative, high-performance culture focused on accountability, professional development, and innovation.
Create a culture of belonging where all team members feel included and that they can learn and thrive at Emory Healthcare.
Drive a culture of continuous improvement by training, coaching, and mentoring teams on operational excellence tools.
Facilitate change management processes to promote engagement and sustainment of new practices.
Lead and manage complex, process improvement projects and implement best practices across departments.
Present project outcomes, impact reports, and strategic recommendations to leadership, effectively communicating complex data and operational outcomes.
Partner with clinical, administrative, and operational leaders across Emory Healthcare to identify opportunities for improvement and implement solutions that balance quality care with cost-effective practices.
Utilize data to identify trends, measure project outcomes, and assess operational performance.
Establish key performance indicators (KPIs) and metrics to track improvements and sustain change.
Collaborates with other shared department stakeholders including: Operational Excellence, Nursing, Patient Access, Patient Financial Services, Patient Experience, and others, to support education efforts, and ensure consistency of communication and training methods.
Develop detailed project plans, timelines, and resource allocation strategies.
Ensure timely execution and adherence to budget for all initiatives within the Operational Excellence portfolio.
Performs other duties as assigned.