Manager, Operational Excellence

CSN Collision•Oakville, ON

7d•CA$80,000 - CA$85,000•Hybrid

About The Position

We are seeking an experienced and results-driven Manager, Operational Excellence to lead operational performance initiatives across the CSN Corporate Store Network. Reporting to senior leadership, this role serves as a strategic partner to Regional Managers, using operational, financial, and performance data to identify opportunities, develop action plans, and implement initiatives that improve profitability, operational efficiency, customer experience, insurer performance, and overall business results. The Manager, Operational Excellence is responsible for driving continuous improvement across the corporate network by leading operational excellence initiatives, supporting business performance, optimizing network operations, and managing cross-functional projects. This role facilitates performance reviews, develops standardized processes, and implements centralized programs that enhance consistency, accountability, and operational effectiveness across all locations. In addition, this position provides leadership and oversight for the company's Health, Safety, Environmental, and Compliance (HSEC) programs, working closely with the Health, Safety & Compliance Coordinator to ensure compliance with legislative requirements, company policies, and industry best practices. Success in this role requires a highly analytical and collaborative leader who can influence stakeholders at all levels, translate data into actionable business strategies, and champion a culture of continuous improvement, operational excellence, and sustainable growth across the corporate store network.

Requirements

5+ years of leadership experience in a multi-site environment, with a proven track record of driving operational excellence, business performance, and continuous improvement initiatives.
Proven experience analyzing operational and financial performance data and developing action plans that improve business results.
Experience driving process improvement, workflow optimization, productivity initiatives, and operational standardization.
Demonstrated ability to influence and support leaders across multiple locations without direct reporting authority.
Experience leading projects, implementing change initiatives, and driving execution across diverse teams and stakeholders.
Strong experience using KPIs, dashboards, and performance metrics to identify opportunities and support decision-making.
Experience facilitating group meetings.
Experience managing cross-functional relationships with internal and external stakeholders.

Nice To Haves

Collision Industry Experience Considered an Asset
Experience within collision repair, automotive, retail, manufacturing, logistics, franchise, field service, or other operationally intensive industries.
Experience working with insurance partners, vendor networks, customer service operations, or regulated environments.
Experience supporting OEM programs, certifications, compliance initiatives, or technical training programs.

Responsibilities

Develop and execute network load levelling strategies across the Corporate Store network to maximize capacity utilization, improve workflow distribution, and support sustainable revenue growth.
Coordinate work distribution between locations to improve insurer performance, cycle times, customer experience, and overall operational efficiency.
Develop and support best practices for claim handling while monitoring insurer scorecard performance, identifying opportunities for improvement, and partnering with regional teams to drive action plans that support insurer and DRP requirements.
Support insurer relationship management through performance reviews, issue resolution, and analysis of key performance trends to drive continuous improvement, strengthen partnerships, and support revenue growth.
Lead centralized network programs and partnerships, including OEM and supplier relationship management, certification and calibration strategies, training compliance, capital expenditure planning, to support continuous improvement and sustainable business growth.
Directly oversee the Health Safety Compliance Coordinator, Ensure execution of JHSC, WSIB, environmental, and regulatory compliance programs.
Monitor and support training and tracking, Health and Safety, regulatory compliance, Certifications, and ICAR GOLD designations.
Collaborate with regional managers to ensure alignment of business objectives, KPIs, and execution.
Support complex case management, warranty decisions, and operational issue resolution.
Lead the planning, development, and facilitation of quarterly Store Manager performance meetings, ensuring sessions deliver meaningful value through the discussion of key business priorities, operational challenges, best practices, and opportunities for alignment across the network.
Drive performance accountability through financial and operational reviews, identifying improvement opportunities, facilitating the creation of actionable store-specific plans, and providing ongoing support to improve profitability, operational excellence, and overall business results.
Drive operational performance, profitability, and continuous improvement initiatives across the corporate store network, as highlighted.
Drive frameworks to: Optimize capacity, workflow, labour productivity, and scheduling to maximize throughput and overall effectiveness.
Support analysis to identify opportunities to improve gross profit, reduce revenue leakage, and enhance overall financial performance.