Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)
About The Position
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. This role allows for career development and progression within the Customer Support team and within Customer Business to other roles and positions in this dynamic and demanding environment.
Requirements
- Bachelor’s degree and 8 years of Engineering, Program Management, Business experience, or an Advanced degree
- 5 years of Engineering, Program Management, Business experience.
- Understanding of gas turbine engines in order to explain concepts to different audiences
- This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.
Nice To Haves
- You are self-motivated and able to work with minimum direction and freely act as deputy to the program lead on the OCE Fleets
- You are able to define the scope of the task to support the overall objective of the Customer Support team and the customer programs team
- Experience working directly with external customers or customer facing teams
Responsibilities
- Lead customer support and customer communication across OCE programs to the customer facing groups and manage feedback internally
- Represent the voice of the customer and the customer business organization at IPMT working as a deputy to MCE Customer Programs Director
- Create and support fleet management and customer communication strategies for each programs.
- Co-Lead weekly coordination and communication reviews with Customer Fleet Directors & Field representatives
- Support preparation and management of key Problem Resolution Plans (PRPs), Customer Council Call (CCC) and Engine Conference logistics and communication material.
- Drive Shop Induction reporting in alignment with FCOE team and CFTs to ensure financial plan targets are met on monthly, quarterly and annual basis
- Support ad-hoc requests from the OCE Program office centered on data quality regarding fleet retirements, E-data fidelity and flight hours and cycles reporting
- Support management of Airframer issue resolution within PW across the customer business team, the IPMT and all other supporting groups.
- Support the Working Together Team meetings with Boeing (WTT)
- Drive coordination and action of airframer customer scorecard deliverables and drive improvement of scorecard metrics
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
