Manager, Onboarding & Communications
About The Position
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. This role is specifically within Innovative Medicine, which is informed and inspired by patients, whose insights fuel science-based advancements. The Manager, Onboarding & Communications role is responsible for managing Patient Service Center (PSC) onboarding programs, coordinating learning enablement for product and process changes, and driving clear, timely planning and communications. The Manager ensures changes impacting PSC are translated into well-sequenced learning plans, materials, and communications delivered consistently and on schedule. The role serves as a central point of coordination to align stakeholders, manage execution, and keep onboarding and learning programs on track.
Requirements
- Bachelor’s degree in related fields such as Pharmaceuticals or Life Sciences.
- A minimum of 6 years of experience in program management, onboarding, learning enablement, change management, or related roles.
- Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
- Demonstrated success managing complex, cross-functional programs.
- Experience supporting onboarding or workforce readiness initiatives.
- Strong planning, sequencing, stakeholder communication, and communication skills.
- Ability to operate effectively in fast-paced, operational or frontline environments.
Nice To Haves
- Master’s degree.
- Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
- Background in learning & development or organizational enablement.
- Experience supporting contact centers or frontline operations.
- Experience creating operational communication plans.
- Experience with AI / technology applications to optimize communications.
Responsibilities
- Manage end-to-end execution of PSC onboarding programs, including cohort planning, sequencing, certifications, and cross-functional alignment.
- Coordinate learning enablement for new product launches, process changes, and priority initiatives impacting PSC.
- Conduct change impact assessments and partner with learning and business leaders to define onboarding, training & communication needs.
- Partner with cross-functional team members to create and launch an operational communication framework.
- Lead learning communications and engagement, ensuring messages are clear, timely, and aligned across stakeholders.
- Coordinate rollout of learning updates (training, job aids, desk drops, reinforcements) to ensure consistent execution across PSC.
- Support clear ownership of timelines, deliverables, and handoffs across learning, operations and support teams.
- Ensure PSC operational training communication is aligned to strategic Commercial communications, as needed.
- Serve as the primary point of coordination for onboarding and learning-related initiatives, reinforcing disciplined program management practices.
- Partner with Workforce Management to align onboarding and training plans with capacity and operational constraints.
- Collaborate with Quality and Compliance to ensure learning plans and certifications meet documentation and audit expectations.
- Track milestones, risks, and dependencies, providing regular updates to PSC L&D leadership.
- Manage operational communication framework with cross-functional team members.
- Directly manage a small team including goal setting, work prioritization, coaching, and performance feedback.
- Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
- Foster collaboration and accountability within the team and across cross functional partners.
- Other duties as assigned.
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What This Job Offers
Career Level
Manager
Number of Employees
5,001-10,000 employees
