Manager On Duty (part-time)

HealthFitness•Wilton, TX

1d•Onsite

About The Position

HealthFitness is looking for a Shift Manager / Manager on Duty to work on a collaborative team and assist with the fitness center oversight at our client site located in Beaumont, Texas. In this role, you'll help oversee fitness center operations, provide leadership and support to staff, and ensure members receive outstanding service in a welcoming and well-maintained environment. You'll serve as a key point of contact during your shift, helping to ensure the facility runs smoothly and efficiently. Schedule: 12 hours/week, primarily weekends and closing shifts. Serve as manager on duty and be a part of a collaborative team assisting with the facility oversight alongside the Management Team. At times, serves as acting manager, and will be responsible for the operations of the facility in its entirety including shift accountability.

Requirements

At least 18 years old.
High school diploma or GED and 1+ years of in-person customer service experience.
ARC Lifeguard certified or possesses swim skills and the ability to pass Lifeguard certification course within 30 days of hire.
Experience with facility operations and staff supervision ideally in a fitness and/or aquatic facility.
Hands on experience with preventative maintenance, troubleshooting and repair of basic facility equipment, fitness equipment, and/or pool equipment.
Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 90 days of hire.
Strong interpersonal and accountability skills.
Basic computer and point of sale systems knowledge.
Applicants must meet hiring requirements including but not limited to pre-employment drug test.

Nice To Haves

Can train onsite & provide certification courses if needed.

Responsibilities

Helps with all member service desk administration and processes including phones, membership enrollments, and greeting, checking in, and assisting customers.
Provides program information services and membership information.
Provides oversite of and back-up coverage for all positions, including lifeguards.
Hourly facility walk-thru rounds to assess safety and cleanliness.
Periodic inventory checks of recreation, concessions, and proshop equipment and merchandise.
Efficiently responds to client and participant requests, comments, or concerns and brings issues to a timely and appropriate resolution.
In an emergency, will lead/manage incidents and complete incident reports as needed.
Maintains and updates participant and facility policies as appropriate.
Educates participants on policies and procedures.
Opening and closing duties depending on shift hours.
Participates in internal programs, special events, and membership drives.
Collects membership fees and performs related recordkeeping.
Other duties as needed/assigned.