Manager on Duty
Tkc Hospitality Group Dba Ramsey Hotel•Pigeon Forge, TN
•Onsite
About The Position
The Manager on Duty will be responsible for overseeing front desk operations, such as attending to all guest requests and complaints, check-ins, check-outs, and team member support in the absence of the Guest Services Manager. The Manager on Duty will be responsible for ensuring documentation, such as making sure registration cards are provided to and completed by guests, and for addressing balances owed for services or goods.
Requirements
- Strong leadership skills and ability to motivate people
- Good negotiation and listening skills
- Skills in problem solving, staff training, creative thinking, and being organized and detail-oriented
- Ability to handle multiple duties efficiently and stressful situations
Responsibilities
- Overseeing front desk operations
- Attending to all guest requests and complaints
- Managing check-ins and check-outs
- Providing team member support in the absence of the Guest Services Manager
- Ensuring documentation, such as registration cards are provided to and completed by guests
- Addressing balances owed for services or goods
Benefits
- Pay based on experience
- Benefits included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
