Manager on Duty
About The Position
The Manager on Duty (MOD) provides direct support to the General Manager (GM) and shares responsibility for the day-to-day operations of the location. While the MOD does not manage direct reports, they serve as a vital extension of the GM by maintaining floor leadership, supporting training efforts, owning episode health, and reinforcing standards. The MOD is on a development path toward becoming a GM and plays a key role in strengthening store execution, team accountability, and operational excellence. MODs lead through three key responsibility areas: Store Operations, Product Health, and Training & Team Development.
Responsibilities
- STORE OPERATIONS: Leading the shift and managing the location day-to-day.
- Holds the floor to a high standard of execution and energy, especially during peak hours
- Provide in-the-moment coaching, hold team accountable with Red Cards when necessary, and support cultural accountability
- Forecasts labor needs and assist in building schedules that balance cost and coverage
- Supports backend tasks including: payroll, snapshot, leadership posts, guest feedback responses, maintenance reporting, etc.
- Works a minimum of 20 hrs/week in frontline roles (GM or Front Desk)
- PRODUCT HEALTH: Owning maintenance systems to ensure quality experiences.
- Owns the condition and functionality of all episodes and props, or other products
- Conducts weekly walkthroughs and assign repair or reset improvements during downtime
- Leads execution and communication of the location’s ticketing system
- Tracks puzzle durability and ensure backup plans and replacements are ready
- Enforces prop inventory and organizational systems
- Collaborates with Design and OPS teams to report upgrades or guest-impacting gaps
- TRAINING & TEAM DEVELOPMENT: Supporting hiring and developing confident, cross-trained teammates.
- Assists the GM with pre-screening, interviewing, and onboarding new hires
- Leads new hire training, ensuring cross-training across Game Master and Front Desk roles
- Tracks training progress using Absorb and Team Lead daily reports
- Tests retention of training information and lead recurring refresher sessions
- Prepares trainees for GM sign-off and role readiness alongside TLs
- Utilizes the Key Players Board to evaluate and motivate team progress toward in-store goals, rewarding individual teammates with WorkTango points
- Sets and coaches team to accomplish goals input and tracked in Paylocity
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
