Manager on Duty

Frederik Meijer Gardens & Sculpture Park•Grand Rapids, MI

7d•$55,000 - $78,000

About The Position

The Manager on Duty is responsible for the day-to-day operation of Frederik Meijer Gardens & Sculpture Park, ensuring a seamless and enjoyable experience for members and guests. This position supervises and directs operations staff responsible for providing world class experience. Schedule will include weekends.

Requirements

Minimum of 3 years’ experience in customer service and/or hospitality field required.
Direct customer service contact, computer experience in Word and Excel helpful.
Able to calmly solve problems.
CPR/AED, First Aid and Bloodborne Pathogen certified or ability to obtain certification.
Valid Michigan Driver License without restrictions required
Must be able to operate computers, printers, and other office equipment as necessary.
Basic mobility is expected in offices, grounds, and exhibition areas.
Needs to occasionally move about the office to access resources.
Must be able to remain in a stationary position during shift.
Ability to observe details at close range and communicate information accurately with others.
Occasionally move objects with or without accommodations and must move around to access resources.
Ability to move up to 10 pounds regularly, and frequently up to 50 pounds.
Non-traditional hours.
Must have holiday and weekend availability.
As part of our onboarding process, all new hires are required to complete our background check.

Nice To Haves

High school diploma or equivalent preferred.
Work experience as a Manager on Duty or similar management role in theme parks, zoos or hotels preferred.

Responsibilities

Provide leadership and guidance, prioritizing the guest experience.
Responsible for collaboration of building wide operations, emergency procedures and front-line decision making.
Ensures timely operation of Meijer Gardens’ venue and programming.
Assists with minimizing guest impact through unplanned downtimes, escalating situations as needed.
Responsible for partnering and upholding company policies.
Responds to all emergencies, acts in a first responder capacity.
Partners with the Safety and Security Manager; ensuring emergency preparedness and acts as an incident commander dependent on situations.
Maintain records, operational logs and prepares reporting as necessary.
Communicate daily with operational break out meetings.
Partnering with a cross functional team along with staff and volunteers.
Responsible for strong, effective communication and interpersonal skills with all levels of management.
Demonstrate exemplary guest service in guest, member, staff, and volunteer interactions.
Other duties as assigned by supervisor.