Manager on Duty

Rocking Horse Ranch Resort and Splashdown Beach•Highland, NY

9d•$22 - $25•Onsite

About The Position

Rocking Horse Ranch Resort, an award winning, all-inclusive resort located in Highland, NY, is seeking a driven, service oriented and detailed Manager on Duty/Overnight Security Officer. You will be the point of contact for employees, guests, and vendors during MOD shifts (4pm-12am, 1-2 shifts per week) and Overnight Security shifts (11pm-7am, 2-4 shifts per week).

Requirements

Prior hotel management experience
Certification in CPR & First Aid (training provided on site)
Strong organizational, communication, written, and interpersonal skills
Impeccable attention to detail
Strong work ethic, adept at multitasking, and a true team player

Nice To Haves

Recreational and pool knowledge preferred

Responsibilities

Lead/assist department heads in managing the property in the evenings, ensuring all SOPs and closing procedures are followed
Maintain cleanliness of lobby, public areas, and facilities
Direct and support the Housekeeping department with requests
Handle all guest interactions, escalating to the General Manager as needed
Assist in preparing areas and departments for next day operations
Inspect all shutdown areas and procedures for company policy and conformance
Support and communicate with the front desk team on guest arrivals, incoming reservation calls, special services, VIPs, and other needs
Maintain staff relations, upholding all team members to the employee handbook
Ensure proper documentation on all injuries and administered First Aid
First Responder to fire alarms, medical emergencies, and facility maintenance emergences; communicate with management team, guests, staff, and emergency responders as needed
Complete end of night reporting, checklists, and forms