Manager-on-Duty Ramp and Passenger Services

Worldwide Flight Services, Inc. • Philadelphia, PA

5d • Onsite

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us? The Ramp and Passenger Service Manager-on-Duty (MOD) oversees daily operations related to both above-wing (customer-facing) and below-wing (aircraft ground handling) activities. This role ensures safe, efficient, and timely handling of flights, passengers, and baggage while maintaining high standards of customer service and compliance with all regulatory and company requirements. The MOD coordinates with internal teams, airline partners, and airport authorities to resolve operational challenges in real-time. Strong leadership, communication, and problem-solving skills are essential to ensure smooth shift operations and a positive travel experience for passengers.

Requirements

• 3 years of experience in ground operations or ramp services, with at least 1 year in a supervisory or leadership role.
• High school diploma or equivalent
• Understanding of ramp operations, safety protocols, and FAA regulations.
• Strong leadership, communication, and problem-solving skills.
• Valid driver’s license; ability to obtain airport security badge.
• Ability to work irregular hours, including weekends and holidays.

Nice To Haves

• bachelor’s degree in aviation, logistics, or a related field preferred.
• Ability to operate equipment and hold necessary licensing (if applicable).
• Ability to perform specific responsibilities related to your shift.
• Reports to work on a regular and timely basis

Responsibilities

• Oversee check-in, boarding, and arrival processes to ensure a seamless passenger experience.
• Supervise gate agents and customer service representatives to uphold service standards.
• Manage passenger irregularities, including delays, cancellations, and denied boardings.
• Handle customer excalations and provide on-the-spot solutions.
• Ensure compliance with airline policies and DOT/FAA regulations.
• Oversee ramp operations, including aircraft marshaling, baggae handling, and loading/unloading.
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround
• Monitor GSE (Ground Support Equipment) usage and maintenance.
• Ensure compliance with safety and security protocols on the ramp.
• Manage irregular operations such as aircraft diversions, mechanical issues, or weather disruptions.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift briefings and debriefings for operational staff.
• Maintain cleat communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED