Manager on Duty/Front End Supervisor

Fresh Value #83 • West Point, MS

1d • Onsite

About The Position

The Manager on Duty (MOD) will supervise all front-end staff and perform administrative tasks assigned by the store manager. The MOD will be responsible for closing the store on some nights and ensuring the store is ready for opening. This role involves overseeing the daily workflow of the front-end staff, leading the store in corporate-assigned programs and policies, and recommending disciplinary actions or terminations in partnership with Store Management.

The MOD ensures consistent, efficient, and pleasant customer experiences by resolving customer service issues, complaints, or requests. They will assist with all opening and closing duties, continuously train and support front-end staff on procedures, and maintain the safety, cleanliness, and attractiveness of the front-end, bathrooms, and parking lot. Additionally, the MOD ensures all front-end supplies and ice are replenished and performs other related duties as required.

Requirements

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• High School Diploma or Equivalent.
• At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.
• Must be able to lift up to 50 pounds at times.
• Must be able to traverse and access all areas of the supermarket.

Responsibilities

• Oversee the daily workflow of the front-end staff.
• Lead the store in all corporate assigned programs and policies.
• Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy.
• Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
• Assist with all closing and opening duties to ensure the store is ready for business.
• Continually trains and supports front-end staff and cash office procedures.
• Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
• Ensures all front-end supplies and Ice are full.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED