Manager, Office Administration

GOODWILL IND OF THE CHESAPEAKE INC•Baltimore, MD

9d•$43,493 - $56,541•Onsite

About The Position

The Manager, Office Administration is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency of The Excel Center. Works closely with staff and students to supervise and maintain orderly operations for the school. The Excel Center Office Manager is responsible for leading student recruitment, outreach and engagement during the enrollment process. Additionally, this position is responsible for appropriate staffing, managing, and equipping of the Drop-In Center. Essential skills include: Language skills, writing skills, reasoning ability and computer skills, including working knowledge of Microsoft Word, Excel, Outlook and the Internet. Position requires strong focus on customer service with a can-do, professional attitude and the ability to prioritize tasks in a fast-paced environment. This role demonstrates behaviors consistent with our Mission, Vision and Values, on behalf of Goodwill of the Chesapeake.

Requirements

High school diploma with 3-5 years of office management experience required
Demonstrates a high degree of professionalism and a willingness to make a good first impression.
Strong focus on customer service with a can-do, professional attitude and the ability to prioritize tasks in a fast-paced environment.
Flexible, adaptable, embraces change.
Demonstrates empathy in difficult situations and uses discretion in sharing information.
Is knowledgeable and informed regarding The Excel Center School in order to provide callers and visitors with correct and appropriate information.
Effective at multitasking, and flexible and adaptable to changing work priorities and schedules.
Ability to gather and analyze data to make informed decisions.
Excellent language skills, writing skills, reasoning ability and computer skills, including working knowledge of Microsoft Word, Excel, Outlook and the Internet.

Nice To Haves

bachelor’s degree or Certified Office Manager preferred
Bilingual Spanish language skills strongly desired

Responsibilities

Manage on-site enrollment for new students to include managing student intake documentation, troubleshooting, and decision making in accordance with The Excel Center Model
Manage new student orientations in collaboration with the Registrar/Data Manager.
Collaborate with registrar to assist with workflow
Acts as a liaison between students, enrollees, families, staff and community partners
Works closely with Marketing Director, and Admissions and Outreach Coordinator
Ensure student information system (Powerschool) is accurate and up to date
Assist with student and staff scheduling where applicable
Responsible for student reception support, including onboarding, mentoring, and training
Coordinate center tours for community
Identify vendors, evaluate services and costs, narrow vendor selection and make appropriate business recommendations
Oversee necessary documentation and ensure that records are properly maintained
Greet visitors, provide information requested, and route visitors to the appropriate party
Answer phones and provide information about the schools or direct calls to appropriate party
Check voicemail and respond to messages in a timely manner
Manage departmental relationships to coordinate any needed work orders in the areas of security, housekeeping, and maintenance
Coordinate travel arrangements
Coordinate all event planning to include vendor evaluation and selection within budgetary constraints
Collect and distribute mail daily
Order, maintain, and track inventory of office equipment and supplies
Receive and distribute school purchases to the appropriate locations in a timely fashion
Create and maintain staff directory and center calendar
Create flyers for internal events in collaboration with staff
Maintain expense reports in Excel of supplies and purchases for the Excel Center and the Drop In Center
Order business cards
Participate and plan various cultural events within the school
Other duties as assigned